Social Media Community Coordinator

Australian Wildlife Conservancy; Sydney; On-site; AUD 70,000 - 100,000; Full time

Job summary

Australian Wildlife Conservancy (AWC) is seeking a highly organized Social Media Community Coordinator in Sydney to grow and manage our online communities. You will craft social-first content, respond to enquiries, and turn audiences into advocates for Australian wildlife through engaging storytelling across Facebook, Instagram, LinkedIn, TikTok and YouTube.

You will work closely with field staff, creators and communications colleagues to simplify conservation stories for diverse audiences,

Qualifications

• Demonstrated capability in managing online communities, including moderation and audience engagement.
• Ability to create engaging social media content, including written, visual and short-form video content.
• Proficiency in adapting content for different social media platforms, including Facebook, Instagram, LinkedIn, TikTok and YouTube.
• Working knowledge of key content creation tools such as Adobe Creative Cloud and Canva.
• Familiarity with social media publishing and monitoring tools such as Meltwater Engage and Meta Business Suite.
• Demonstrated ability to coordinate with multiple stakeholders and deliver content within deadlines.
• Strong written communication, editing, and proofreading skills.

Responsibilities

• Audience and community focus: Understands audience needs and communicates in a responsive, respectful and engaging way that builds trust.
• Digital communication and storytelling: Translates complex information into clear, accurate and engaging social content for different audiences and platforms.
• Judgement and issue awareness: Recognises sensitive or emerging issues, applies sound judgement and escalates matters appropriately.
• Planning and prioritisation: Organises competing tasks, maintains attention to detail and delivers quality work within agreed timeframes.
• Collaboration and relationship building: Develops productive working relationships and works effectively with colleagues and stakeholders to achieve shared outcomes.
• Adaptability and initiative: Responds constructively to changing priorities, identifies opportunities and takes ownership of agreed actions.
• Continuous improvement: Identifies practical ways to improve content, community management processes, guidance and workflows.
• Conservation commitment: A genuine interest in AWC's conservation purpose and willingness to work collaboratively in support of that purpose.
• Values and safety: Demonstrates AWC values and contributes to a safe, respectful and inclusive workplace

Skills

Online community management

Content creation

Social media strategy

Audience engagement

Editing and storytelling

Interviewing experts

Cross-functional collaboration

Project coordination

Education

Bachelor's degree in Communications, Journalism, Marketing or related discipline; or equivalent demonstrated experience

Tools

Adobe Creative Cloud

Canva

Meltwater Engage

Meta Business Suite

Monday.com

Job description

AWC is a pragmatic global conservation leader, restoring landscapes and providing hope for Australian wildlife. Guided by science, AWC delivers measurable conservation impacts at scale to secure the future of our most endangered species.

At AWC we are inspired by the unparalleled richness of Australia’s wildlife and we are united by our determination to protect its unique animals and landscapes. It is our mission to effectively conserve all Australian wildlife and habitats and our vision is for a world where Australia’s biodiversity is valued and effectively conserved by an engaged community.

The delivery of AWC’s mission is highly reliant on all AWC working collaboratively with each other as a cohesive, engaged, collaborative, high performing group guided by strong, effective leaders.

AWC’s work is guided by the following values. At AWC, we are:

• Accountable – taking ownership of our actions and outcomes
• Informed – working together to acquire and apply evidence, knowledge and experience
• Respectful – demonstrating care, recognition and integrity
• Dedicated – committed to delivering effective outcomes, with resilience and tenacity
• Innovative – applying creative thinking for effective solutions
• Sustainable – delivering long-term financial and ecological viability.

About the Role

AWC is seeking a highly organised, community-minded and creative Social Media Community Coordinator to help build one of Australia's most engaged conservation communities. This role is responsible for managing and growing AWC's online audiences across our social media channels—fostering meaningful conversations, responding to enquiries, identifying emerging opportunities, and helping turn new audiences into advocates for Australian wildlife.

Alongside community management, you'll plan and produce engaging social-first content that keeps our channels active, supports organisational campaigns, and brings Australia's threatened species and conservation work to life. Working closely with AWC field staff, creators, partners and Communications team colleagues, you'll help transform complex conservation stories into compelling content that resonates with audiences across Facebook, Instagram, LinkedIn, TikTok and YouTube. The successful candidate will combine excellent community management instincts with strong content creation skills, a deep understanding of evolving social platforms and audience behaviour, and the confidence to engage with supporters, creators and influencers in ways that strengthen AWC's reach and reputation. This role contributes to AWC’s mission by delivering conservation outcomes while supporting a safe, respectful and inclusive working environment where people are treated with dignity and fairness

• Audience and community focus: Understands audience needs and communicates in a responsive, respectful and engaging way that builds trust.
• Digital communication and storytelling: Translates complex information into clear, accurate and engaging social content for different audiences and platforms.
• Judgement and issue awareness: Recognises sensitive or emerging issues, applies sound judgement and escalates matters appropriately.
• Planning and prioritisation: Organises competing tasks, maintains attention to detail and delivers quality work within agreed timeframes.
• Collaboration and relationship building: Develops productive working relationships and works effectively with colleagues and stakeholders to achieve shared outcomes.
• Adaptability and initiative: Responds constructively to changing priorities, identifies opportunities and takes ownership of agreed actions.
• Continuous improvement: Identifies practical ways to improve content, community management processes, guidance and workflows.
• Conservation commitment: A genuine interest in AWC's conservation purpose and willingness to work collaboratively in support of that purpose.
• Values and safety: Demonstrates AWC values and contributes to a safe, respectful and inclusive workplace

Qualifications

• Tertiary qualifications in Communications, Journalism, Marketing or related discipline; or equivalent demonstrated experience.

Licenses, Certificates and/or Training

• Legal right to work in Australia.

Experience

• Demonstrated capability in managing online communities, including moderation, audience engagement and responding appropriately to community enquiries and conversations.
• Demonstrated ability to create engaging social media content, including written, visual and short-form video content.
• Proficiency in adapting content for different social media platforms, including Facebook, Instagram, LinkedIn, TikTok and YouTube.
• Working proficiency in relevant content creation and editing tools, such as Adobe Creative Cloud and Canva.
• Familiarity with social media publishing, moderation or community management tools, such as Meltwater Engage and Meta Business Suite.
• Demonstrated ability to coordinate with multiple stakeholders, source accurate information and deliver content within agreed deadlines.
• Sound written communication, editing and proofreading skills, with strong attention to detail.
• Ability to recognise sensitive or reputational issues and escalates them appropriately.
• Previous exposure to conservation, environmental, scientific, tourism or other purpose-driven organisations.
• Confidence interviewing scientists, technical specialists, field-based employees or other subject matter experts.
• Exposure to communications support during sensitive, high-profile or emerging issues.
• Familiarity with project management platforms such as Monday.com.

Please note:

• Applicants must be an Australian citizen/permanent resident or have a suitable visa in place in order to apply. Sponsorship is not available.
• Applicants will undergo relevant pre-employment checks, which may include a national police clearance, online medical and a values-based assessment. Please note that the cost of the police check is the responsibility of the applicant.
• If you apply for this role, AWC will include you in its ongoing updates and communications about its events, activities and fundraising initiatives. You may opt out of these communications at any time.
• Any application submitted to AWC will be handled in accordance with our Privacy Policy, available at www.australianwildlife.org/privacy-policy. By providing us with your contact details, you consent to receive communications and direct educational material will remain current until you advise us otherwise.

AWC is a welcoming and inclusive organisation that invites individuals from diverse backgrounds, such as those who identify as First Nations and Torres Strait Islander, individuals with disabilities, the LGBTIQA+ community, neurodivergent individuals, and those from different cultural and linguistic backgrounds, to apply for the opportunity. AWC values and is dedicated to fostering an inclusive environment where everyone feels comfortable to be themselves, and where a range of perspectives, cultures, and voices are respected and recognised as a key part to the success of AWC. To be eligible for consideration, applicants must also have the right to live and work in Australia.

Australian Wildlife Conservancy 6.3K subscribers