Smsf Onboarding Specialist

Zero Markets Group; Sydney; On-site; AUD 65,000 - 90,000; Full time

Job summary

Zero Markets Group is seeking a proactive HR Coordinator to support the regional HR team across the full employee lifecycle in Australia and New Zealand. The role focuses on HR administration, onboarding, offboarding, records, and policy adherence.

You'll coordinate payroll data, manage HRIS/LMS, assist with performance reviews and engagement initiatives, and help deliver HR projects in a fast-paced, structured environment, reporting to the Regional HR Business Partner.

Qualifications

• Experience in a HR Coordinator/HR Admin role.
• Strong Excel and Office 365 skills.
• Experience using HRIS and LMS systems.
• High attention to detail and confidentiality.
• Ability to manage multiple tasks and deadlines.
• Strong communication and stakeholder management skills.

Responsibilities

• Provide day-to-day administrative support to the HR team across Australia and New Zealand.
• Serve as first point of contact for routine HR enquiries and escalate sensitive issues.
• Maintain accurate employee records and HR systems, ensure data confidentiality.
• Coordinate onboarding, inductions, documentation and contracts.
• Track probation reviews and lifecycle processes; issue reminders and follow-ups.
• Assist with performance review cycles, engagement initiatives, and rewards programs.
• Prepare employment contracts, letters and HR communications using approved templates.
• Support learning and development activities, HR events, and compliance requirements.
• Assist with acquisitions integration activities and HR projects at local and global levels.

Skills

Excel & Office 365

HR Admin experience

Stakeholder communication

Attention to detail

Education

HR/Business Admin studies

Tools

HRIS systems

LMS systems

Job description

Job Description

We’re working with a well‑established organisation to appoint a HR Coordinator to support their HR team across the full employee lifecycle. This is a hands‑on role focused on HR administration, coordination, and supporting key HR processes across the business.

*Notice: 4 weeks

What You’ll Be Doing

HR Administration

• Manage employee lifecycle processes (onboarding, changes, offboarding)
• Maintain HRIS records, documentation, and reporting
• Support payroll coordination and data accuracy
• Manage HR inbox and respond to queries

HR Projects & Coordination

• Support performance and remuneration reviews
• Assist with engagement initiatives and HR events
• Prepare reports and presentations
• Maintain HR policies, documents, and intranet

Learning & Development

• Coordinate training bookings and logistics
• Manage training records and reporting
• Support internal learning programmes

What We’re Looking For

• Experience in a HR Coordinator / HR Admin role
• Strong Excel and Office 365 skills
• Experience using HRIS and LMS systems
• High attention to detail
• Ability to manage multiple tasks and deadlines
• Strong communication and stakeholder skills

Why This Role?

• Broad exposure across HR
• Strong team and structured environment
• Opportunity to build capability across HR operations
• Stable organisation with clear processes

We are seeking a proactive, organized and people‑focused HR Administrator to join our Pacific HR team, supporting employees and leaders across Australia and New Zealand. Reporting to the Regional HR Business Partner, you will play a key role in coordinating and delivering day to day HR administration, maintain accurate employee information, support onboarding and employee lifecycle activities along with other people initiatives that contribute to a positive and consistent employee experience and support business growth.

This is an excellent opportunity for an early‑career HR professional looking to broaden their experience across the full employee lifecycle while contributing to meaningful HR initiatives, acquisitions integration activities and regional projects.

Key Responsibilities

• Provide day‑to‑day administrative support to the HR team across Australia and New Zealand.
• Serve as initiation point of contact for routine HR enquiries, providing timely information on established processes and escalating sensitive complex or unfamiliar matters to the Regional HRBP and support managers on people‑related processes.
• Maintain accurate and up to date employee records, HR systems, personnel files, and documentation. Handle personal information confidentially and in accordance with company and legal requirements.
• Coordinate onboarding, inductions, employment documentation and contracts, and offboarding activities. Work with managers and relevant teams to complete required actions on time.
• Track and coordinate probation reviews and employee lifecycle processes. Issue reminders, prepare documentation and follow up on outstanding actions.
• Assist with performance review cycles, employee engagement initiatives, and reward and recognition programs.
• Prepare employment contracts, letters and other HR correspondence such as reports, organisational charts, and employee communications. Use approved templates and obtain required reviews and approvals before issue.
• Support learning and development activities, HR events, wellbeing initiatives, and compliance requirements.
• Assist with integration activities for acquisitions and broader HR projects at both local and global levels.
• Support compliance with applicable employment requirements and company policies by following established procedures, maintaining documentation and escalating potential issues to the Regional HR Business Partner.
• Identify opportunities to simplify administrative processes, improve data quality and strengthen the employee experience; assist with implementing agreed improvements.

Requirements And Qualifications

• Desirable to have one year of experience in Human Resources.
• Relevant study or qualifications in Human Resources, Business Administration or a related discipline are desirable.
• Strong administration and organisational skills, with the ability prioritize tasks, track deadlines and manage competing requests.
• Clear verbal and written communication skills including the ability to prepare accurate correspondence and explain processes
• High attention to detail and commitment to confidentiality.
• Strong stakeholder management skills and a collaborative approach.
• Personal drive, results‑orientated with a friendly, can‑do attitude and a high level of honesty, integrity, commitment and responsibility.
• Confidence using HR systems and Microsoft Office applications, particularly Excel, Word, and PowerPoint.
• Basic knowledge of employment requirements across Australia and New Zealand.
• Willingness to learn and follow the Work Health and Safety requirements for the office and onsite environments

Behavioural Attributes

• Responds to employees and managers respectfully and promptly, clarifies their needs and provides clear next steps.
• Follows through on commitments, tracks outstanding actions and escalates matters when needed.
• Handles sensitive information carefully, shares it only with authorised parties and exercises sound judgement about when to seek guidance.
• Checks work before completion, identifies inconsistencies and promptly flags and corrects errors through appropriate processes.
• Responds constructively to changing priorities, seeks feedback and applies learning to improve their work.
• Listens carefully, communicates with patience and professionalism, and treats people consistently and respectfully.

Company Overview

Throughout our worldwide network of experts, clients and communities, we are renowned for our leadership in fire protection engineering – a legacy of responsibility we have proudly upheld since 1939. Today, our expertise extends broadly across closely related security and risk‑based fields – from accessibility consulting and risk analysis to process safety, forensic investigations, security risk consulting, emergency management, digital innovation and more.

Our engineers and consultants collaborate to solve complex safety and security challenges, ensuring our clients can protect what matters most. For over 80 years, we have helped mitigate risks that threaten lives, property and reputations. Through technology, expertise and industry‑leading research, we remain dedicated to our purpose of making our world safe, secure and resilient.

At Jensen Hughes, we believe that creating and sustaining a culture of trust, integrity and professional growth starts with putting our people first. Our employees are our greatest strength, and we value the unique perspectives and talents they bring to our organization.

Our wide range of Global Employee Networks connect people from across the organization, supporting career development and providing forums for individuals to share experiences on topics they're passionate about. Together, we are cultivating a connected culture where everyone has the opportunity to learn, grow and succeed together.

Why you should grow your career at Jensen Hughes

• You will work with market‑leading clients and have the backing of a leading international firm.
• You'll have support from the leadership team and given flexibility to work where and when you want.
• Flexible working arrangements and Casual Friday.
• Regular monthly social activities and other celebratory occasions.
• Five weeks annual leave and Company paid parental leave.
• Career development and ongoing internal and external learning opportunities.
• Perks, benefits and reward platform - Perkbox.
• Great company culture and benefits.

Jensen Hughes is an Equal Opportunity Employer. Qualified candidates will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

At Jensen Hughes, we embrace innovation and understand that people are increasingly using artificial intelligence (AI) tools like ChatGPT and other generative platforms to learn, prepare and communicate. We have provided some guidelines regarding the responsible use of AI in the recruitment process. Please click here to review.

The security of your personal data is important to us. Jensen Hughes has implemented reasonable physical, technical and administrative security standards to protect personal data from loss, misuse, alteration, or destruction. We protect your personal data against unauthorized access, use, or disclosure, using security technologies and procedures, such as encryption and limited access. Only authorized individuals may access your personal data for the purpose for which it was collected, and these individuals receive training about the importance of protecting personal data. Jensen Hughes is committed to compliance with all relevant data privacy laws in all areas where we do business, including, but not limited to, the GDPR and the CCPA. Additionally, our service providers are contractually bound to maintain the confidentiality of personal data and may not use the information for any unauthorized purpose.

Policy on use of 3rd party recruiting agency for direct placements: Jensen Hughes will occasionally augment a recruiting search through agencies for certain positions when business conditions warrant. Jensen Hughes will not accept resumes, inquiries or proposals from recruiting agencies as an acceptable method to consider a candidate. 3rd party recruiting agencies must sign a standard Jensen Hughes agreement after being evaluated and accepted by a Human Resources or Talent Acquisition manager, or member of the talent acquisition team. Hiring managers and employees of Jensen Hughes are not authorized to accept resumes, engage in fee‑based searches through recruiting firms or sign a search agreement. Please note this policy does not apply to “staffing firms” or firms that are involved with hiring temporary staff. Any recruiting agency interested in being considered may contact our recruiting team at jensenhughesrecruiting.com.