Smart Product Delivery Consultant

Kainos Group plc; Australia; Remote; AUD 120,000 - 190,000; Full time

Job summary

Kainos is seeking a Smart Product Delivery Consultant in Australia to lead the implementation and adoption of our cloud-based Workday-aligned products for global clients. You will own delivery outcomes, shape requirements, and coach peers to ensure successful, commercially sound deployments.

You will collaborate with Customer Success, Product, Engineering and Sales; provide training, manage risks, and drive continuous improvement. Travel to customer sites will be required as needed.

Qualifications

• Strong understanding of Workday products and HCM or related domains.
• SaaS implementation and technology consulting experience.
• Experience leading complex, customer-facing engagements with accountability for scope and outcomes.
• Strong consulting skills: workshops, presentations and clear demos of functionality.
• Excellent customer management, ability to manage expectations and escalate issues.
• Sound judgement on scope, estimation, delivery risk and commercial dynamics.
• Experience coaching or mentoring junior colleagues.
• Willingness to travel to customer locations as required.

Responsibilities

• Lead delivery of Smart Product implementations within scope, timeline, quality and commercial expectations.
• Understand and shape customer requirements; provide clear recommendations for adoption.
• Act as a Smart Product subject-matter expert to articulate functionality and benefits.
• Manage customer relationships, progress, risks, and escalation appropriately.
• Deliver training and knowledge transfer on configurations and usage.
• Drive continuous improvement to delivery methods, tools and documentation.
• Collaborate with Customer Success, Product, Engineering and Sales on rollout of features.
• Coach and mentor junior colleagues and contribute to onboarding.

Skills

Workday expertise

SaaS implementation

Delivery leadership

Stakeholder mgmt

Training & mentoring

Business analysis

Workshop facilitation

Quality assurance

Change management

Travel flexibility

Tools

JIRA Service Desk

ServiceNow

Job description

## Smart Product Delivery ConsultantApply: Homeworker - Australia: Posted Today: JR\\_18656# Join Kainos and Shape the FutureAt Kainos, we’re problem solvers, innovators, and collaborators - driven by a shared mission to create real impact. Whether we’re transforming digital services for millions, delivering cutting-edge Workday solutions, or pushing the boundaries of technology, we do it together.We believe in a **people-first culture**, where your ideas are valued, your growth is supported, and your contributions truly make a difference. Here, you’ll be part of a diverse, ambitious team that celebrates creativity and collaboration.Ready to make your mark? **Join us and be part of something bigger.****Main purpose of the role & responsibilities in the business:** **As a Smart Product Delivery Consultant at Kainos**, you will lead the implementation, configuration, adoption and continuous improvement of our successful cloud-based products for global customers. You will work with customers to understand their requirements, then design commercially viable solutions aligned with their Workday configuration and business objectives. You will take ownership of customer relationships and delivery outcomes, provide expert guidance, and support the development of junior colleagues through coaching, mentoring and knowledge sharing. **You will be responsible for:** * **Lead customer delivery** – Own the successful delivery of Smart Product implementations, ensuring agreed outcomes are achieved within scope, timeline, quality and commercial expectations.* **Understand and shape customer requirements** – Lead discovery and analysis activities, identify appropriate use cases, and provide clear recommendations that support successful adoption of Smart Audit and User Access Review.* **Apply product and domain expertise** – Act as a Smart Product subject-matter expert, clearly articulating the product’s functionality, benefits, dependencies and limitations in the context of each customer’s Workday configuration.* **Manage customer relationships** – Build trusted relationships with customer stakeholders, manage expectations, communicate progress and risks, and resolve or escalate issues appropriately.* **Enable customer self-sufficiency** – Deliver training and knowledge transfer covering what has been configured, why it has been configured, and how customers can use and maintain the solution effectively.* **Drive continuous improvement** – Identify and implement improvements to delivery methods, tools, documentation, training and internal processes.* **Collaborate across the business** – Partner with Customer Success, Product, Engineering and Sales, providing structured feedback and supporting the definition, testing, release and customer rollout of features and fixes.* **Develop team capability** – Coach and mentor junior colleagues, maintain training materials, and coordinate onboarding and upskilling across relevant teams. **Minimum (essential) requirements:** * Strong understanding of Workday products either/or HCM a s well as any specialist Capability.* Strong commercial experience in SaaS implementation, technology consulting, business analysis or quality assurance.* Demonstrable experience independently leading complex customer-facing engagements, taking accountability for scope, governance, risks, commercial outcomes, solution quality and successful transition into ongoing support.* Strong consulting skills e.g. presenting, leading workshops, demonstrating and explaining complex functionality or solutions to customers.* Excellent customer management skills, including the ability to manage expectations, challenge constructively, resolve issues and escalate appropriately.* Sound commercial judgement, including an understanding of scope, estimation, utilisation, delivery risk and the commercial dynamics of a professional services organisation.* Experience coaching, mentoring or line-managing junior colleagues.* Ability to identify and implement improvements to delivery tools, standards or processes.* Willingness to work across relevant Workday delivery services and travel to customer locations when required. **Desirable:** * Workday HCM, Financials or Payroll Certification.* Familiarity with service management tools such as JIRA Service Desk, ServiceNow, or equivalent.* Relevant Workday, testing, security, privacy or project delivery certifications.* Exposure to customer success metrics, adoption health scoring, or maturity frameworks.* Experience in audit, risk, control assurance or continuous control monitoring.* Experience with data masking, data privacy or information security solutions.