Small Business Specialist, Carnes Hill

Optus; Sydney; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Monthly credit

Product discounts

Parental leave

Career growth opportunities

Employee networks

Job summary

Optus in Carnes Hill, NSW is seeking a proactive Small Business Specialist to grow local business sales and deliver tailored solutions across mobile, broadband and fixed services. You will mentor the team, stay updated on market trends, and drive exceptional business outcomes in a busy retail environment.

You will build capability, engage with customers with confidence, and contribute to a collaborative store culture that rewards growth and service excellence.

Qualifications

• Business savvy approach to understand small business needs.
• Consultative conversations and tailored recommendations.
• Willingness to grow into subject matter expert across products.
• Mentor team and build store capability.
• Approach problems with empathy and sound judgement.

Responsibilities

• Act as Small Business subject matter expert instore and identify business customers.
• Build and maintain capability across mobile, broadband, fixed services and credit/activation.
• Deliver confident conversations by understanding business needs and providing tailored solutions.
• Mentor and support team to spot opportunities and elevate customer experience.
• Share insights on small business updates and market trends in daily huddles and store updates.
• Own business enquiries with calm professionalism and ensure operational compliance.

Skills

Business savvy

Consultative service

Product expertise

Mentoring & collaboration

Calm & professional

Job description

Optus is proud to be one of Australia's leading telecommunications providers, supporting over 11 million customers every single day with mobile, broadband and digital solutions.

We're looking for an energetic, commercially minded Small Business Specialist to join our Carnes Hill team. If you love supporting local businesses, enjoy solving complex challenges, and thrive in a collaborative team environment, this could be the perfect next step in your retail or business focused personal and career growth.

At Optus, we collaborate with purpose, lift each other up, take accountability, act with integrity and celebrate as one team. Together, we grow, tackle challenges and build genuine connections with our customers, our communities and with each other.

Your day to day will consist of:

• Act as the Small Business subject matter expert instore, identifying business customers early and matching them with solutions that support their business growth.
• Build and maintain strong capability across products and processes, including mobile, broadband, fixed services, credit and activation, plus share this knowledge with your wider team.
• Deliver confident, consultative conversations by understanding business customer needs and providing tailored solutions that solve real operational challenges.
• Mentor and support your team to spot opportunities, offer the right solutions and elevate the overall business customer experience across the store.
• Stay up to date with small business updates, tactical offers and market trends, sharing insights through daily huddles, coaching moments and store updates.
• Own business enquiries using calm professionalism and strong problem solving skills, while supporting operational excellence by managing compliance and merchandising requirements.

What makes you perfect for the role?

• Business Savvy Outlook: You understand the needs of small business customers and enjoy helping them find solutions.
• Consultative Service Skills: You ask the right questions, listen deeply and provide thoughtful, tailored recommendations that support business outcomes.
• Product Expertise: You're keen to grow into a subject matter expert across mobile, broadband, fixed services and small business care.
• Mentoring & Collaboration: You share knowledge openly, support your teammates, and help build store capability so everyone can confidently identify business opportunities.
• Calm & Professional: You manage complex and unique business enquiries with empathy, good judgement and a steady, solutions focused approach.

What's in it for you?

• Competitive remuneration plus $80 monthly credit, 25% off Optus products, and exclusive discounts with our retail partners, making life easier and more affordable.
• Supportive leave options, including an additional Connected Day to focus on culture, family, health, community or whatever matters most to you.
• Inclusive, carer neutral paid parental leave of up to 14 weeks to support growing families. to help grow your career.
• Clear opportunities to step up, take on more responsibility and accelerate your career growth within our retail and business pathways.
• Join employee led networks like Culture Connect, Elevate Women, Yarn First Nations, Disability Network and Express Yourself (LGBTQIA+), plus free 24/7 wellbeing and counselling support across multiple channels.

At Optus, we are strengthened by others and that means valuing diversity and saying 'yes' to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email [e-mail] or call 1800 309 170.

For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity