Business Solutions Consultant, Caloundra

Singtel; Caloundra; Sur place; Confidential; Plein temps

Avantages offerts par ce poste

$80 monthly credit

25% off Optus products

Two Connected Days per year

Up to 16 weeks paid parental leave

Wellbeing support and employee network

Résumé du poste

Optus in Caloundra is hiring a Business Solutions Consultant to support local businesses. You will identify opportunities, tailor mobile, broadband and fixed solutions, and share knowledge across the team to boost store performance.

As the in-store expert, you will guide conversations, mentor peers, stay current with market trends, and handle enquiries with a calm, solutions-focused approach.

Qualifications

• Experience helping small business customers with tailored solutions.
• Ability to understand customer needs and translate into outcomes.
• Wamiliarity with mobile, broadband and fixed services is a plus.

Responsabilités

• Be the in-store SME for business solutions and identify opportunities.
• Build knowledge across products and processes and share with the team.
• Deliver consultative conversations and tailor solutions to client needs.
• Mentor teammates to spot opportunities and improve customer experience.
• Stay updated on small business updates and market trends.
• Handle business enquiries with professionalism and ensure merchandising compliance.

Connaissances

Business savvy

Consultative service

Product expertise

Mentoring & collaboration

Calm & professional

Description du poste

Optus is proud to be one of Australia’s leading telecommunications providers, supporting over 11 million customers every single day with mobile, broadband and digital solutions.

We’re looking for an energetic, commercially minded Business Solutions Consultant to join our Caloundra team. If you love supporting local businesses, enjoy solving complex challenges, and thrive in a collaborative team environment, this could be the perfect next step in your retail or business focused personal and career growth.

At Optus, we collaborate with purpose, lift each other up, take accountability, act with integrity and celebrate as one team. Together, we grow, tackle challenges and build genuine connections with our customers, our communities and with each other.

Your day to day will consist of:

• Act as the Business Solutions subject matter expert instore, identifying business customers early and matching them with solutions that support their business growth.
• Build and maintain strong capability across products and processes, including mobile, broadband, fixed services, credit and activation, plus share this knowledge with your wider team.
• Deliver confident, consultative conversations by understanding business customer needs and providing tailored solutions that solve real operational challenges.
• Mentor and support your team to spot opportunities, offer the right solutions and elevate the overall business customer experience across the store.
• Stay up to date with small business updates, tactical offers and market trends, sharing insights through daily huddles, coaching moments and store updates.
• Own business enquiries using calm professionalism and strong problem solving skills, while supporting operational excellence by managing compliance and merchandising requirements.

What makes you perfect for the role?

• Business Savvy Outlook: You understand the needs of small business customers and enjoy helping them find solutions.
• Consultative Service Skills: You ask the right questions, listen deeply and provide thoughtful, tailored recommendations that support business outcomes.
• Product Expertise: You’re keen to grow into a subject matter expert across mobile, broadband, fixed services and small business care.
• Mentoring & Collaboration: You share knowledge openly, support your teammates, and help build store capability so everyone can confidently identify business opportunities.
• Calm & Professional: You manage complex and unique business enquiries with empathy, good judgement and a steady, solutions focused approach.

What’s in it for you?

• Competitive remuneration plus $80 monthly credit, 25% off Optus products, and exclusive discounts with our retail partners, making life easier and more affordable.
• Embrace what matters most with two paid Connected Days each year to focus on culture, family, health, community, or whatever’s important to you.
• We support growing families, with up to 16 weeks paid carer neutral parental leave
• Clear opportunities to step up, take on more responsibility and accelerate your career growth within our retail and business pathways.
• Join employee led networks like Culture Connect, Elevate Women, Yarn First Nations, Disability Network and Express Yourself (LGBTQIA+), plus free 24/7 wellbeing and counselling support across multiple channels.