Skywhip Customer Service & Administration Officer

East Enterprises Group Pty Ltd; Melbourne; On-site; AUD 60,000 - 70,000; Full time

Benefits offered by this job

On-site parking

Training and career development

Sponsorship opportunities

Job summary

Skywhip Customer Service & Administration Officer at East Enterprises Group Pty Ltd in Williamstown VIC is a full-time role combining customer service and office administration. You will handle inquiries in English and Mandarin, process orders, maintain records, and support the sales team.

Proficiency in Microsoft Office is expected, as is a full driver’s license with access to a vehicle. On-site parking is available.

Qualifications

• Good English and Mandarin communication skills.
• Previous customer service, administration or sales support experience.
• Strong communication and organisational skills.
• High attention to detail.

Responsibilities

• Provide customer support via email, WeChat and online platforms.
• Process customer orders and maintain customer records.
• Assist with product enquiries and after-sales support.
• Follow up customer requests and quotations.
• Support day-to-day office administration.
• Assist with inventory and stock-related administration.
• Provide general support to the sales and customer service team.

Skills

Bilingual English-Mandarin

Customer service

Organisational skills

Attention to detail

Tools

Microsoft Office

Job description

Skywhip Customer Service & Administration Officer

East Enterprises Group Pty Ltd – Williamstown VIC

$60,000 - $70,000 + Super | Full-Time | Williamstown North VIC

About Us

Skywhip is a growing Australian business supplying hospitality and retail products nationwide. We are looking for a friendly and organised Customer Service & Administration Officer to join our team.

Key Responsibilities

• Provide customer support via email, WeChat and online platforms
• Process customer orders and maintain customer records
• Assist with product enquiries and after-sales support
• Follow up customer requests and quotations
• Support day-to-day office administration
• Assist with inventory and stock-related administration
• Provide general support to the sales and customer service team

About You

• Good English and Mandarin communication skills
• Previous customer service, administration or sales support experience
• Strong communication and organisational skills
• High attention to detail
• Proficient in Microsoft Office
• Driver's Licence and own vehicle required

What We Offer

• Stable full-time or part-time opportunity
• Friendly and supportive team
• On-site parking
• Training and career development opportunities
• Sponsorship opportunities for suitable long-term employees

Flexible Shifts Available:

• Day Shift: 9:00am - 6:00pm
• Evening Shift: 6:00pm - 3:00am

Please indicate your preferred shift when applying.