Site Reliability Engineer

HCLTech; City of Melbourne; On-site; AUD 120,000 - 160,000; Full time

Job summary

HCLTech is seeking two Site Reliability Engineer professionals in Australia, at Intermediate or Experienced levels, to bolster 24x7 on-call support and reliability initiatives. The roles require at least 5 years in SRE with strong DevOps and cloud skills.

Candidates should have hands-on experience with AWS, Terraform, CloudFormation, and CI/CD tooling, and be comfortable working in an Agile/Lean environment focused on secure coding and contact centre support.

Qualifications

• Minimum of 5 years of experience as a Site Reliability Engineer.
• Experience with Agile, Lean and/or Continuous Delivery approaches.
• Knowledge on DevOps tools and standards.
• Experience with contact centre technologies (IVR, ACD, CTI, call routing, workforce management).
• Proficiency in Infrastructure as Code (Terraform, CloudFormation).
• Experience with CI/CD pipelines (GitHub Actions, Codefresh).
• Observability knowledge and incident management (SLIs, SLOs, SLAs).
• Ownership mindset and proactive approach to reliability.

Responsibilities

• Participate in a 24x7 on-call support roster.
• Work with cross-functional teams to improve system reliability and performance.
• Support API-based applications and contact centre migrations.

Skills

Strong communication

Collaboration

Tools

AWS Connect

AWS services

Terraform

CloudFormation

GitHub Actions

Codefresh

JIRA

ServiceNow

Qliksense

Job description

WeareHCLTech,oneofthefastest-growinglargetechcompaniesintheworldandhometo219,000+peopleacross54countries,superchargingprogressthroughindustry-leadingcapabilitiescenteredaroundDigital,EngineeringandCloud.

Thedrivingforcebehindthatwork,ourpeople,arediverse,creative,andpassionate,raisingthebarforexcellenceonaregularbasis.We,inturn,workhardtobringoutthebestinthemaswestrivetohelpthemfindtheirsparkandbecomethebestversionofthemselvesthattheycanbe.

Areyoureadytobeanimportantpartofthisever-transformationaljourney?

Site Reliability Engineer

require participation in a 24x7 on-call support roster as well.

we are seeking two Site Reliability Engineering (SRE) professionals based in Australia. We are considering candidates at either the Intermediate or Experienced level.

Experience in the following areas is desirable:

Professional Experience

Minimum of 5 years of experience working as a Site Reliability Engineer.

Methodologies:

Experience working with Agile, Lean and/or Continuous Delivery approaches.

DevOps Standards

Knowledge on DevOps tools and standards.

Core Passions:

Passionate about secure coding practices, Software Engineering, contact centre migration and API Based applications support.

Strong hands-on experience with AWS Connect and related AWS services (Lambda, DynamoDB, S3, CloudWatch, IAM).

Domain Knowledge:

Experience with contact centre technologies (IVR, ACD, CTI, call routing, workforce management).

Infrastructure as Code (IaC):

Proficiency in Infrastructure as Code (Terraform, CloudFormation).

CI/CD & Tooling:

Experience with CI/CD pipelines (GitHub Actions, Codefresh), JIRA, ServiceNow & Qliksense.

Observability:

Knowledge of monitoring and alerting (observability).

Familiarity with incident management and SRE principles (SLIs, SLOs, SLAs).

Problem Solving:Strong troubleshooting and problem-solving skills.

Soft Skills: Strong communication and collaboration skills.

Adaptability: Ability to work in a fast-paced, agile environment.

Mindset: Ownership mindset and proactive approach to reliability.

Representing165nationalitiesacrosstheglobe,weprideourselvesonbeinganequalopportunityemployer,committedtoprovidingequalemploymentopportunitiestoallapplicantsandemployeesregardlessofrace,religion,sex,color,age,nationalorigin,pregnancy,sexualorientation,physicaldisabilityorgeneticinformation,militaryorveteranstatus,AboriginalandTorresStraitIslanderpeopleoranyotherprotectedclassification,inaccordancewithfederal,state,and/orlocallaw.

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