Site Change & Adoption Specialist

Caterpillar; Brisbane; On-site; AUD 120,000 - 180,000; Full time

Job summary

Caterpillar in Australia is seeking a Readiness & Adoption Specialist to lead site-level change for MineStar deployments. You will coordinate readiness gates, redesign processes with customers and dealers, and drive adoption through stabilization prior to handover.

This role requires collaboration across customer, dealer and Caterpillar teams, exposure to mining operations, and the ability to travel up to 50% to support one or more sites in the APD region. Relocation not specified.

Qualifications

• Degree or equivalent experience, with exposure to mining, technology or consulting.
• Exposure to mine site operations is desirable.
• Familiarity with mining fleet technology, MineStar is an advantage.
• Ability to deliver a defined workstream with guidance and build credibility across populations.
• Willingness to work with customers outside the home country and across cultures.

Responsibilities

• Own the site change by mapping every workstream the technology touches across customer, dealer and Caterpillar, and leading the move to the new operating state.
• Work across functions and beyond the boundary of the deployment scope, including customer processes, where the change is required to achieve the business case, taking ownership of the operating change rather than advising on it.
• Redesign processes, roles and decision rights with the customer and the dealer, applying the standards, playbooks and control documents governed by Operational Excellence, and guide their teams through improved processes that maximize the return on their investment in technology and their people.
• Oversee the development of systems of accountability so the new way of working is owned locally and survives handover.
• Define readiness criteria, gates and evidence upstream of go-live, covering customer, dealer and Caterpillar readiness requirements.
• Conduct site assessments and design an effective change enablement plan with each customer, grounded in operational reality and data, and apply lessons learned from previous Caterpillar, customer and dealer deployments.
• Prevent unresolved readiness from being pushed into production; elevate and change the condition rather than absorb the risk into go-live.
• Drive adoption and stabilization by confirming the new way of working holds, shortening the productivity dip and confirming adoption evidence at handover.
• Build and execute communication strategies, leading workshops, delivering presentations and running coaching sessions that move all organizational levels from acceptance to practice, and administer customer satisfaction assessments to drive continuous improvement.
• Hand over to operations with the plan, capability and measures required to reach the business case.
• Use project management as a tool that serves the change, maintaining plans, dependencies, RAID and status reporting to the standard a complex, multi-party deployment requires, coordinating internal functions, dealer resources and customer teams, and escalating early and with a recommendation.
• Return evidence to the enterprise by feeding validated field learning to Operational Excellence, quantified friction and tooling gaps to Productivity Solutions, and readiness and adoption evidence to Performance & Value Intelligence.
• Contribute to commercial handoffs, contractual scope definition and quoting inputs, bringing operational reality to what is committed, and route business opportunities and referrals arising from the engagement to the regional commercial team.

Skills

Project management

Stakeholder management

Change management

Technical consulting

Effective communications

Education

Degree or equivalent experience

Tools

MineStar

Job description

Caterpillar in Australia is seeking a Readiness & Adoption Specialist to lead site-level change for MineStar deployments. You will coordinate readiness gates, redesign processes with customers and dealers, and drive adoption through stabilization prior to handover.

This role requires collaboration across customer, dealer and Caterpillar teams, exposure to mining operations, and the ability to travel up to 50% to support one or more sites in the APD region. Relocation not specified.