Showroom Manager

Bunzl Australasia; Melbourne; On-site; AUD 70,000 - 95,000; Full time

Job summary

Melbourne Cleaning Supplies, part of Bunzl Australasia, seeks a Showroom Manager in Melbourne to lead the day-to-day showroom operations and manage two Retail Assistants. You will ensure a welcoming, well-presented showroom, handle stock and service-job administration, and collaborate with Sales, Warehouse and Service to keep the wider operation connected.

You’ll lead with hands-on customer service, stock control, and daily operations, building strong customer relationships in a fast-paced

Qualifications

• Experience leading a small team in a customer-facing environment.
• Proven ability to run a showroom or retail space smoothly.
• Strong communication and relationship-building skills.
• Proficient in stock control and inventory management.

Responsibilities

• Lead and coach two Retail Assistants to drive daily showroom performance.
• Deliver friendly, knowledgeable face-to-face service to customers and resolve enquiries.
• Oversee stock levels, presentation, and inventory accuracy in the showroom.
• Manage customer orders, pickup orders, and related administration.
• Log service jobs via the showroom and coordinate with the Service Team.

Skills

Team leadership

Retail showroom management

Customer service

Stock control

Inventory management

Order processing

Retail administration

Job description

WHY MCS

Melbourne Cleaning Supplies (MCS) has been providing cleaning products, machinery and practical cleaning solutions to Victorian customers since 1992.

We support customers across government, education, medical and aged care, sport, commercial, industrial and domestic markets and have built a strong reputation for reliable service and industry knowledge.

As part of Bunzl, MCS combines the service and relationships of an established local business with the backing of a global distribution organisation.

YOUR ROLE

As Showroom Manager at Melbourne Cleaning Supplies, you’ll lead the day-to-day operation of our retail showroom, manage a small team of two Retail Assistants and create a welcoming, vibrant experience for every customer.

You’ll ensure the showroom runs smoothly, remains well presented and fully stocked, while overseeing customer service, inventory, orders and service-job administration. Working closely with leaders across Sales, Warehouse and Service, you’ll be the senior point of contact in the showroom and help keep the wider operation connected.

This is a full-time, Monday-to-Friday role, with standard hours expected to be approximately 8.00 am to 4.00 pm and some flexibility available

Key responsibilities will include:

• Lead, coach and support two Retail Assistants, coordinating day-to-day priorities and ensuring the showroom operates smoothly.
• Deliver friendly, knowledgeable face-to-face service to a broad range of customers and manage enquiries through to resolution.
• Oversee stock and inventory, ensuring products are available, accurately managed and presented in a clean, organised and inviting showroom.
• Place customer orders, prepare pickup orders and ensure transactions and related administration are completed accurately and on time.
• Receive and log service jobs through the showroom, maintaining clear communication with customers and the Service Team.
• Work closely with Sales, Warehouse, Service and other business leaders to coordinate customer requirements and support efficient operations.
  

ABOUT YOU

You’re an experienced retail or showroom professional who enjoys leading from the front, building strong customer relationships and creating a positive, energetic environment for both customers and your team.

You’ll bring practical people leadership skills, strong communication and a hands-on approach to customer service, stock management and daily operations. You’ll be organised, approachable and comfortable working across different teams to keep the showroom running efficiently.

Ideally, you’ll have:

• Experience in retail, showroom management, customer service or a similar customer-facing operational role.
• Experience leading, coaching or coordinating a small team.
• Strong customer service, communication and relationship-building skills.
• Experience with stock control, inventory management, order processing and general retail administration.
• A positive, engaging and hands-on leadership style.
• Strong organisational skills and the ability to manage competing priorities in a busy environment.
  

Experience in the cleaning industry, wholesale distribution or a related products environment will be highly regarded.

BENEFITS

Bunzl offers a broad and flexible range of benefits to our team including profit share scheme for eligible employees, exclusive motor vehicle and health insurance products, travel and accommodation discounts, study assistance, many wellbeing and community programs and access to discounted Bunzl products.

WE BELIEVE

With an entrepreneurial spirit providing endless opportunities, we believe that together we can achieve anything. We believe that through diversity we build strength and stability, and that the safety and security of our employees is not negotiable. Through innovation we find solutions, with an entrepreneurial spirit providing endless opportunities, and we believe that together we can achieve anything. Investing in our local communities is the right thing to do, and here in APAC that investment is creating a sustainable environment for us and those who follow.

WE WELCOME ALL

At Bunzl we believe that through diversity we build strength and support the principle of equality and diversity in employment. We oppose all forms of unlawful or unfair discrimination on the grounds of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. We believe that it is in the company’s best interests and those of all who work in it, to ensure that the human resources, talents and skills available throughout the community are considered when employment opportunities arise. If you have a disability or special need that requires support or adjustments to working or interview arrangements, please let us know.

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