Shop Supervisor

UnitingCare Queensland; Innisfail; On-site; AUD 58,000 - 78,000; Full time

Benefits offered by this job

Salary packaging

Staff discounts

Rewards programme

Parental leave 12 weeks

Diversity & inclusion leave

Job summary

UnitingCare Queensland Lifeline is hiring a Retail Supervisor to lead store operations, coach staff and deliver strong customer service in a community-focused not-for-profit environment.

You will oversee pricing, merchandising and events, work with volunteers, and drive sales targets while promoting Lifeline's mission and values across the retail network.

Qualifications

• Experience leading a retail operation or hospitality team.
• Ability to coach and mentor staff to achieve targets.
• Strong customer service focus and communication skills.

Responsibilities

• Demonstrate Lifeline purpose and promote its value to the community.
• Manage all aspects of a retail operation and delegate duties to meet targets.
• Collaborate with staff and volunteers on pricing, merchandising and events.
• Maintain communication with team, regional support, and stakeholders.
• Identify issues from selling trends and customer feedback.
• Set objectives aligned to business strategy and priorities.
• Coach direct reports to improve performance and development.

Skills

Retail management

Team leadership

Coaching

Customer service

Communication

Tools

POS system

Microsoft Office

Job description

• Employment Term: Permanent Full Time (must be available for one Saturday shift per fortnight)
• Remuneration: $29.45 p/hr + Super + NFP Salary Packaging (save tax and increase your take home pay) + commission program for high performers

• Employment Term: Permanent Full Time (must be available for one Saturday shift per fortnight)
• Location: Innisfail
• Remuneration: $29.45 p/hr + Super + NFP Salary Packaging (save tax and increase your take home pay) + commission program for high performers

Applications will be reviewed as they are received, and therefore may result in the role closing early if the right applicant is found.

Retail Supervisor | Lifeline

Make a meaningful difference with Lifelin

Lifeline Queensland is part of a national network bringing hope to Australians doing it tough. Around 750 lives are lost to suicide every year in Queensland. Through our state-wide footprint of crisis support, training and retail services, and the compassionate offer of support, we can save lives.

Your part in our Lifeline team

Along with your passion for your local community and leading a store that provides great customer service you will:

• Demonstrate a passion for Lifeline and its purpose, promoting its service and value to the community through personal actions, behaviours, practices and outcomes
• Manage all aspects of a retail operation and delegate responsibilities where appropriate to ensure sound business practices are adhered to and sales targets are achieved
• Work with staff and volunteers to review and monitor pricing, visual merchandising, promotional events and selling techniques to ensure that profitability is maintained and improved
• Maintain effective communication channels within direct team, regional support functions and external stakeholders and provide assistance to team members in handling customer complaints / enquiries
• Identify issues and opportunities based on selling and customer feedback
• Set objectives and prioritise tasks, ensuring objectives are tied to overall business strategy
• Coach and develop direct reports daily, ensuring development goals are linked to business objectives and improved performance

What Makes a Difference For Us

To be successful for this role you will need to be/have:

• Be passionate about Lifeline and be able to articulate its purpose
• Demonstrated experience in retail management (or hospitality management with a background in retail), including experience in coaching and mentoring people
• Ability to deliver a high level of customer service and exceed customer expectations
• Demonstrate enthusiasm and eagerness to learn the fundamentals of all store roles, including but not limited to customer service, visual presentation, online marketing and stock control
• Create a values driven, diverse and safe employment environment that attracts, engages and retains skilled employees and volunteers
• Communicate promotional event information to maximise results
• Identifyissues and opportunities based on trends and customer feedback
• Setting and exceeding priorities to meet daily deadlines; developing plans to meet short-term objectives
• Strong problem solving and influencing skills
• Ability to use a retail business systems, POS and Microsoft Office

What makes a difference for you?

• NFP Salary Packaging: Save tax and increase your take home pay by salary packaging your everyday living expenses and bills (up to $15,900) and meal entertainment (up to $2,650) per annum. To learn more about this benefit watch the video via the following link: SalaryPackagingExplained
• Staff Discounts: Participation in our team member purchasing program
• A recognition and rewards platform, providing employee discounts at hundreds of retailers, including everyday expenses, holidays, health insurance, annual awards celebration, wellbeing and employee assistance programs
• 12 weeks paid parental leave and 2 weeks paid partner leave, available after 6 months service, in addition to the government scheme
• Diversity and inclusive leave, offering paid gender affirmation leave and cultural leave options (paid and unpaid) for those who may celebrate Lunar New Year, Diwali, Ramadan, NAIDOC weeks and other significant cultural events
• Career development opportunitiesto challenge yourself, grow and make a meaningful difference
• Flexible work arrangements to support work-life balance
• A positive and inclusive team based on respect, shared standards, strong values and a commitment to serving others

We’d love you to be part of our UnitingCare family

Joining our Lifeline, team, you’ll also be welcomed as part of the UnitingCare family. The second-largest Queensland employer, we’re a proud not-for-profit with more than 16,500 staff and 9,000 volunteers across our brands of BlueCare, Lifeline, ARRCS, The Wesley Hospital, Buderim Private Hospital, St Stephen’s Hospital, and St Andrew’s War Memorial Hospital, and have been leading by example for more than 100 years.

Child safe, Child friendly

UnitingCare is committed to being a Child Safe, Child Friendly organisation and will:

• provide welcoming, safe and nurturing services for children
• implement measures to prevent child abuse and neglect within our services
• appropriately and immediately address child abuse and neglect if it does occur
• abide by the Child Safe Standards and adhere to the Reportable Conduct Scheme

Diversity & Inclusion

Our approach is simple– everybody iswelcome here. At UnitingCare, diversity is at the core of our who we are, our mission and our values.We are committed to providing equal opportunities to all employees no matter their sex, race, culture, sexual orientation, disability or gender identity.Demonstrating our commitment to reconciliation and building long-term employment opportunities for First Nations peoples, UnitingCare strongly encourages Aboriginal and Torres Strait Islander applicants for this position.

Safe workplace

We work hard to make our services welcoming and safe for every person. We are united in keeping children, young people and the elderly safe from harm, within our services, workplaces and the communities we support. We are committed to speaking up loudly for their safety.

Commitment to Safeguarding

We are committed in creating services and workplaces that are welcoming and safe for every person. We work together to protect children, young people, adults and the elderly from harm within our services and the communities we support. We speak up for their safety to ensure their voices are heard. Our recruitment and workplace practices reflect our dedication in preventing abuse, harm and exploitation across UnitingCare.