Shop Supervisor

UnitingCare Children, Young People and Families; Dalby; On-site; AUD 33,000 - 48,000; Full time

Benefits offered by this job

Commission program for high performers

Salary Packaging (NFP)

Employer Super

Job summary

UnitingCare Children, Young People and Families – Dalby is seeking a Retail Supervisor to lead Footprints Thrift Shops in Dalby, QLD. You will manage all aspects of retail operations, coach volunteers and staff, drive sales targets, and ensure exceptional customer service in a community-focused environment.

We offer a full-time position with remuneration of $29.45 per hour plus Super, NFP Salary Packaging, and a commission program for high performers.

Qualifications

• Be passionate about Footprints and be able to articulate its purpose.
• Demonstrated experience in retail management (or hospitality management with a background in retail), including experience in coaching and mentoring people.
• Ability to deliver a high level of customer service and exceed customer expectations.
• Demonstrate enthusiasm and eagerness to learn the fundamentals of all store roles, including but not limited to customer service, visual presentation, online marketing and stock control.
• Create a values driven, diverse and safe employment environment that attracts, engages and retains skilled employees and volunteers.
• Communicate promotional event information to maximise results.
• Identifyissues and opportunities based on trends and customer feedback.
• Setting and exceeding priorities to meet daily deadlines; developing plans to meet short-term objectives.

Responsibilities

• Demonstrate a passion for Footprints and its purpose, promoting its service and value to the community through personal actions, behaviours, practices and outcomes
• Manage all aspects of a retail operation and delegate responsibilities where appropriate to ensure sound business practices are adhered to and sales targets are achieved
• Work with staff and volunteers to review and monitor pricing, visual merchandising, promotional events and selling techniques to ensure that profitability is maintained and improved
• Maintain effective communication channels within direct team, regional support functions and external stakeholders and provide assistance to team members in handling customer complaints / enquiries
• Identify issues and opportunities based on selling and customer feedback
• Set objectives and prioritise tasks, ensuring objectives are tied to overall business strategy
• Coach and develop direct reports daily, ensuring development goals are linked to business objectives and improved performance

Job description

UnitingCare Children, Young People and Families – Dalby QLD

Full time

2d ago , from UnitingCare Children, Young People and Families

• Remuneration: $29.45 p/hr + Super + NFP Salary Packaging (save tax and increase your take home pay) + commission program for high performers

Applications will be reviewed as they are received, and therefore may result in the role closing early if the right applicant is found.

Make a meaningful difference with Footprints

Footprints Thrift Shops directly supports UnitingCare in funding a range of impactful programs we deliver to provide care and dignity to older Australians, people living with disability or mental illness, and individuals experiencing or at risk of homelessness.

As a Retail Supervisor you’ll be encouraged to grow, develop and feel empowered, contributing to the meaningful work of Footprints Thrift Shops.

Let’s make a meaningful difference, together.

Your part in our Footprints team

Along with your passion for your local community and leading a store that provides great customer service you will:

• Demonstrate a passion for Footprints and its purpose, promoting its service and value to the community through personal actions, behaviours, practices and outcomes
• Manage all aspects of a retail operation and delegate responsibilities where appropriate to ensure sound business practices are adhered to and sales targets are achieved
• Work with staff and volunteers to review and monitor pricing, visual merchandising, promotional events and selling techniques to ensure that profitability is maintained and improved
• Maintain effective communication channels within direct team, regional support functions and external stakeholders and provide assistance to team members in handling customer complaints / enquiries
• Identify issues and opportunities based on selling and customer feedback
• Set objectives and prioritise tasks, ensuring objectives are tied to overall business strategy
• Coach and develop direct reports daily, ensuring development goals are linked to business objectives and improved performance

What makes a difference for us

To be successful for this role you will need to be/have:

• Be passionate about Footprints and be able to articulate its purpose
• Demonstrated experience in retail management (or hospitality management with a background in retail), including experience in coaching and mentoring people
• Ability to deliver a high level of customer service and exceed customer expectations
• Demonstrate enthusiasm and eagerness to learn the fundamentals of all store roles, including but not limited to customer service, visual presentation, online marketing and stock control
• Create a values driven, diverse and safe employment environment that attracts, engages and retains skilled employees and volunteers
• Communicate promotional event information to maximise results
• Identifyissues and opportunities based on trends and customer feedback
• Setting and exceeding priorities to meet daily deadlines; developing plans to meet short-term objectives