Shop Supervisor

UnitingCare; City of Brisbane; On-site; AUD 36,000 - 48,000; Full time

Benefits offered by this job

NFP Salary Packaging

Staff Discounts

12 weeks paid parental leave

Recognition and rewards platform

Career development opportunities

Flexible work arrangements

Job summary

Thrift Emporium Shops, supporting UnitingCare, invites a Retail Supervisor to join our brand new Capalaba store. You will lead a team of staff and volunteers, ensuring exceptional customer service and driving store performance.

You will manage all aspects of retail operations, oversee pricing, merchandising and promotions, and coach team members to meet sales targets. This role offers $30.66 p/hr, super, NFP salary packaging and a commission program for high performers.

Qualifications

• Experience in retail management (or hospitality with a retail background).
• Ability to deliver high level of customer service.
• Willingness to learn store roles (customer service, visual presentation, online marketing, stock control).
• Coaching and mentoring staff.

Responsibilities

• Lead and manage all aspects of retail operation and help achieve sales targets.
• Review pricing, visual merchandising and promotions to maintain profitability.
• Maintain effective communication with team and stakeholders; assist with customer inquiries/complaints.
• Set objectives, prioritise tasks, and coach direct reports to improve performance.

Skills

Retail management

Customer service

Coaching

Merchandising

Communication

Tools

Retail POS

Microsoft Office

Job description

Retail Supervisor | Thrift EmporiumEmployment Term: Permanent Full Time (Tuesday – Saturday)Location: Capalaba (Brand New Store!)Remuneration: $30.66 p/hr + Super + NFP Salary Packaging (save tax and increase your take home pay) + commission program for high performersApplications will be reviewed as they are received, and therefore may result in the role closing early if the right applicant is found.Make a meaningful difference with Thrift EmporiumThrift Emporium Shops directly support UnitingCare in funding a range of impactful programs we deliver to provide care and dignity to older Australians, people living with disability or mental illness, and individuals experiencing or at risk of homelessness.As a Retail Supervisor you’ll be encouraged to grow, develop and feel empowered, contributing to the meaningful work of our Thrift Emporium Shops.Let’s make a meaningful difference, together.Your part in our Thrift Emporium teamAlong with your passion for your local community and leading a store that provides great customer service you will:Demonstrate a passion for Thrift Emporium and its purpose, promoting its service and value to the community through personal actions, behaviours, practices and outcomesManage all aspects of a retail operation and delegate responsibilities where appropriate to ensure sound business practices are adhered to and sales targets are achievedWork with staff and volunteers to review and monitor pricing, visual merchandising, promotional events and selling techniques to ensure that profitability is maintained and improvedMaintain effective communication channels within direct team, regional support functions and external stakeholders and provide assistance to team members in handling customer complaints / enquiriesIdentify issues and opportunities based on selling and customer feedbackSet objectives and prioritise tasks, ensuring objectives are tied to overall business strategyCoach and develop direct reports daily, ensuring development goals are linked to business objectives and improved performanceWhat makes a difference for usTo be successful for this role you will need to be/have:Be passionate about Thrift Emporium and be able to articulate its purposeDemonstrated experience in retail management (or hospitality management with a background in retail), including experience in coaching and mentoring peopleAbility to deliver a high level of customer service and exceed customer expectationsDemonstrate enthusiasm and eagerness to learn the fundamentals of all store roles, including but not limited to customer service, visual presentation, online marketing and stock controlCreate a values driven, diverse and safe employment environment that attracts, engages and retains skilled employees and volunteersCommunicate promotional event information to maximise resultsIdentify issues and opportunities based on trends and customer feedbackSetting and exceeding priorities to meet daily deadlines; developing plans to meet short-term objectivesStrong problem solving and influencing skillsAbility to use a retail business systems, POS and Microsoft OfficeWhat makes a difference for you?NFP Salary Packaging: Save tax and increase your take home pay by salary packaging your everyday living expenses and bills (up to $15,900) and meal entertainment (up to $2,650) per annum. To learn more about this benefit watch the video via the following link: Salary Packaging ExplainedStaff Discounts: Participation in our team member purchasing programA recognition and rewards platform, providing employee discounts at hundreds of retailers, including everyday expenses, holidays, health insurance, annual awards celebration, wellbeing and employee assistance programs12 weeks paid parental leave and 2 weeks paid partner leave, available after 6 months service, in addition to the government schemeDiversity and inclusive leave, offering paid gender affirmation leave and cultural leave options (paid and unpaid) for those who may celebrate Lunar New Year, Diwali, Ramadan, NAIDOC weeks and other significant cultural eventsCareer development opportunities to challenge yourself, grow and make a meaningful differenceFlexible work arrangements to support work-life balanceA positive and inclusive team based on respect, shared standards, strong values and a commitment to serving othersWe’d love you to be part of our UnitingCare familyJoining our Lifeline, team, you’ll also be welcomed as part of the UnitingCare family. The second-largest Queensland employer, we’re a proud not-for-profit with more than 16,500 staff and 9,000 volunteers across our brands of BlueCare, Lifeline, ARRCS, The Wesley Hospital, Buderim Private Hospital, St Stephen’s Hospital, and St Andrew’s War Memorial Hospital, and have been leading by example for more than 100 years.Child safe, Child friendlyUnitingCare is committed to being a Child Safe, Child Friendly organisation and will:provide welcoming, safe and nurturing services for childrenimplement measures to prevent child abuse and neglect within our servicesappropriately and immediately address child abuse and neglect if it does occurabide by the Child Safe Standards and adhere to the Reportable Conduct SchemeDiversity & InclusionOur approach is simple – everybody is welcome here. At UnitingCare, diversity is at the core of our who we are, our mission and our values. We are committed to providing equal opportunities to all employees no matter their sex, race, culture, sexual orientation, disability or gender identity. Demonstrating our commitment to reconciliation and building long-term employment opportunities for First Nations peoples, UnitingCare strongly encourages Aboriginal and Torres Strait Islander applicants for this position.Safe workplaceWe work hard to make our services welcoming and safe for every person. We are united in keeping children, young people and the elderly safe from harm, within our services, workplaces and the communities we support. We are committed to speaking up loudly for their safety.Commitment to SafeguardingWe are committed in creating services and workplaces that are welcoming and safe for every person. We work together to protect children, young people, adults and the elderly from harm within our services and the communities we support. We speak up for their safety to ensure their voices are heard. Our recruitment and workplace practices reflect our dedication in preventing abuse, harm and exploitation across UnitingCare.