Shop Assistant - Uniform Shop

The Rockhampton Grammar School; Rockhampton Regional; On-site; AUD 30,000 - 39,000; Part time

Job summary

The Rockhampton Grammar School is seeking a dedicated Shop Assistant for the Red and Black Shop. You will greet customers, assist with product selection, process payments and help maintain stock.

The role requires a friendly, reliable team player who can handle busy periods and ensure excellent customer service in a school community. Casual position with responsibilities including cash handling, stock management, and contributing to an orderly shop floor.

Qualifications

• Minimum 3 years’ experience in a clothing/apparel/retail role with experience in stock and cash handling.
• Desired experience in working in a fast paced environment with the ability to think and solve problems quickly during busy periods.

Responsibilities

• Greeting customers who enter the shop.
• Assisting shoppers to find the goods and products they are looking for.
• Answering queries from customers.
• Giving advice and guidance on product selection to customers.
• Responsible dealing with customer complaints.
• Dealing with customer refunds.
• Being responsible for processing cash and card payments.
• Balancing cash registers with receipts.
• Reporting discrepancies and problems to the Manager.
• Be involved in stock control and management.
• Stocking shelves with merchandise.
• Attaching price tags to merchandise on the shop floor.
• Receiving and storing the delivery of large amounts of stock.
• Working within established guidelines, particularly with brands.
• Be responsible for processing second hand consignment stock.
• Processing and fulfilling online shop orders, including picking, packing and preparing orders for collection or dispatch.
• Communicating with customers regarding phone and online shop orders, including order confirmations, stock availability, collection arrangements and delivery updates.
• Responding to online shop enquiries in a professional and timely manner.
• Any other tasks assigned by the Manager.

Skills

Customer service

Stock handling

Cash handling

Retail experience

Job description

The Rockhampton Grammar School – Rockhampton QLD

The Rockhampton Grammar School is seeking a dedicated and detail‑oriented Shop Assistant to join our team in the Red and Black Shop.

If you take pride in delivering exceptional customer service, enjoy working with families and students, and thrive in a welcoming school community, we would love to hear from you.

The Rockhampton Grammar School was founded in 1881 and is an independent co‑educational day and boarding school, educating and caring for students from Prep to Year 12, as well as the Early Learning Years. The School is the largest independent boarding school in Queensland and the second largest co‑educational boarding school in Australia. It is a leading school in regional Queensland and one of the foremost schools in regional Australia. The Rockhampton Grammar School has achieved great success in the academic, cultural, sporting and vocational fields over the past 145 years. The School has a total enrolment of over 1,500 (Prep to Year 12) students who are exposed to our broad curriculum, giving effect to our commitment of Grow in Character and Scholarship

As part of School, we provide a supportive, flexible working environment where care for all our staff is an important part of our ethos. We employ motivated people who want to work together to produce excellent outcomes for our staff and students. Our staff are recognised as being central to achieving our mission.

POSITION TITLE: Shop Assistant

DEPARTMENT: Red and Black Shop

CLASSIFICATION: Casual

REPORTS TO: Shop Manager

KEY DUTIES AND RESPONSIBILITIES

Daily duties include:

Greeting customers who enter the shop;

Assisting shoppers to find the goods and products they are looking for;

Answering queries from customers;

Giving advice and guidance on product selection to customers;

Responsible dealing with customer complaints;

Dealing with customer refunds;

Being responsible for processing cash and card payments;

Balancing cash registers with receipts;

Reporting discrepancies and problems to the Manager;

Be involved in stock control and management;

Stocking shelves with merchandise;

Attaching price tags to merchandise on the shop floor;

Receiving and storing the delivery of large amounts of stock;

Working within established guidelines, particularly with brands;

Be responsible for processing second hand consignment stock;

MYOB experience preferred but not essential;

Processing and fulfilling online shop orders, including picking, packing and preparing orders for collection or dispatch;

Communicating with customers regarding phone and online shop orders, including order confirmations, stock availability, collection arrangements and delivery updates;

Responding to online shop enquiries in a professional and timely manner.

Any other tasks assigned by the Manager.

N.B This position description contains the most important duties and tasks regarding the job to be done. It is not an exclusive/exhaustive list.

REQUIRED SKILLS/KNOWLEDGE AND EXPERIENCE

Minimum 3 years’ experience in a clothing/apparel/retail role with experience in stock and cash handling.

Desired experience in working in a fast paced environment with the ability to think and solve problems quickly during busy periods.

REQUIRED LICENCES/CERTIFICATES

Working with Children Check;

Police Check;

SAFEGUARDING CHILDREN AND YOUNG PEOPLE

The School takes child protection seriously, and as a staff member or volunteer of The Rockhampton Grammar School, you are required to meet the behaviour standards outlined in our Code of Conduct and Safeguarding Children Policies and Procedures. You will receive a copy of these policies and procedures as part of the induction process.

Therefore, as a part of your duties and responsibilities, you are also required to:

Provide a welcoming and safe environment for children and young people;

Promote the safety and wellbeing of children and young people to whom we provide services;

Ensure that your interactions with children and young people are positive and safe;

Provide adequate care and supervision of children and young people in your charge;

Act as a positive role model for children and young people;

Report any suspicions, concerns, allegations or disclosures of alleged abuse to management;

Maintain valid “working with children” documentation;

Undergo periodic “national criminal history record” checks;

Report to management any criminal charges or convictions you receive during the course of your employment that may indicate a possible risk to children and young people;

CONDITIONS OF EMPLOYMENT

The successful applicant will be subject to a “Working with Children Check and Criminal Records Check” where applicable. The School undertakes several screening processes to ensure the appropriate protection of children and young people in its care. This includes reference checks, identity checks qualification check and professional registration checks.