School Shop Assistant - Customer Service & Stock

The Rockhampton Grammar School; Rockhampton Regional; On-site; AUD 30,000 - 39,000; Part time

Job summary

The Rockhampton Grammar School is seeking a dedicated Shop Assistant for the Red and Black Shop. You will greet customers, assist with product selection, process payments and help maintain stock.

The role requires a friendly, reliable team player who can handle busy periods and ensure excellent customer service in a school community. Casual position with responsibilities including cash handling, stock management, and contributing to an orderly shop floor.

Qualifications

• Minimum 3 years’ experience in a clothing/apparel/retail role with experience in stock and cash handling.
• Desired experience in working in a fast paced environment with the ability to think and solve problems quickly during busy periods.

Responsibilities

• Greeting customers who enter the shop.
• Assisting shoppers to find the goods and products they are looking for.
• Answering queries from customers.
• Giving advice and guidance on product selection to customers.
• Responsible dealing with customer complaints.
• Dealing with customer refunds.
• Being responsible for processing cash and card payments.
• Balancing cash registers with receipts.
• Reporting discrepancies and problems to the Manager.
• Be involved in stock control and management.
• Stocking shelves with merchandise.
• Attaching price tags to merchandise on the shop floor.
• Receiving and storing the delivery of large amounts of stock.
• Working within established guidelines, particularly with brands.
• Be responsible for processing second hand consignment stock.
• Processing and fulfilling online shop orders, including picking, packing and preparing orders for collection or dispatch.
• Communicating with customers regarding phone and online shop orders, including order confirmations, stock availability, collection arrangements and delivery updates.
• Responding to online shop enquiries in a professional and timely manner.
• Any other tasks assigned by the Manager.

Skills

Customer service

Stock handling

Cash handling

Retail experience

Job description

The Rockhampton Grammar School is seeking a dedicated Shop Assistant for the Red and Black Shop. You will greet customers, assist with product selection, process payments and help maintain stock.

The role requires a friendly, reliable team player who can handle busy periods and ensure excellent customer service in a school community. Casual position with responsibilities including cash handling, stock management, and contributing to an orderly shop floor.