Shop Assistant

Byrnes Quality Meats; Cairns Regional; On-site; AUD 45,000 - 58,000; Full time

Job summary

Byrnes Quality Meats is seeking a Shop Assistant to help with daily retail operations in Cairns. You will handle the register, assist customers, and ensure the shop floor is clean, well-organised, and stocked.

The role includes preparing hot foods for sale, labeling products, and maintaining hygiene and temperature controls. Ideal candidates have prior retail or customer service experience, strong communication, and the ability to multitask in a busy environment.

Qualifications

• Previous retail or customer service experience.
• Excellent communication and teamwork skills.
• Flexible and willing to help with a variety of tasks.
• Strong multitasking abilities with time management.
• Meticulous attention to stock, pricing, and labeling.
• Basic numeracy for cash handling and POS operation.
• Calm under pressure and capable of meeting deadlines.
• Organised with good communication and customer service skills.

Responsibilities

• Operate the cash register and process transactions accurately.
• Handle cash and maintain till balances.
• Keep sales records and manage returns.
• Provide exceptional customer service and address inquiries.
• Prepare hot food in Bain Marie and ensure food safety.
• Maintain proper food storage temperatures and hygiene.
• Weigh, label, and display meats with accurate pricing and info.
• Stack shelves and rotate stock using FIFO to ensure freshness.
• Receive deliveries and verify stock accuracy and storage.

Skills

Retail experience

Team collaboration

Flexibility

Multitasking

Attention to detail

Numeracy

Pressure management

Organization & communication

Job description

The Shop Assistant is responsible for a range of tasks in the retail environment, including packing and organising stock, assisting with stock rotation, and ensuring the shop floor is well-maintained. The Shop Assistant also performs customer service duties such as operating the register, assisting customers, and ensuring a smooth and efficient shopping experience. You will be expected to always represent Byrnes Meats in a friendly, positive and professional manner with all dealings of customer interactions and business matters.

Key responsibilities

• Operate the cash register, ensuring all transactions are processed efficiently and accurately
• Handle cash and payments responsibly, following all cash handling procedures and ensuring all till balances are accurate
• Ensure proper record-keeping for sales transactions and returns
• Provide exceptional customer service, assisting customers with any questions, concerns or issues they may have
• Cook hot food each morning for the Bain Marie, including preparing hot meals, snacks, and other ready-to-eat products for sale
• Ensure food safety and hygiene when handling, cooking, and storing hot food, keeping products at the correct temperature for customer purchase
• Weigh, package, and label meats accurately, ensuring proper labelling with pricing, product descriptions, and other necessary information
• Stack and display products on shelves, ensuring shelves are well-organised and visually appealing to customers
• Rotate stock regularly according to FIFO (First In, First Out) guidelines, ensuring products are fresh and within their expiry dates
• Receive and sign for deliveries, ensuring that all stock is accounted for and stored correctly

About you

• Previous experience in a retail or customer service role
• Collaborates effectively with all team members to ensure smooth and efficient operations
• Flexibility and willingness to assist in various tasks as needed
• Multitasking and time-management skills, with the ability to prioritise tasks
• Strong attention to detail for organising stock and managing inventory
• Basic numeracy skills for handling cash transactions and operating the register
• Ability to work well under pressure and meet deadlines
• Excellent organisational and communication skills