Shift Supervisor: Lead Team to Exceptional Service

Zeus Street Greek; Gosford; On-site; AUD 52,000 - 68,000; Full time

Benefits offered by this job

Competitive pay

Flexible rosters

Career progression

Training and support

Discounted meals

Uniforms

Job summary

Zeus Street Greek in Gosford, NSW is seeking a capable Shift Supervisor to lead the team during busy shifts, coach staff, and uphold high standards of food quality, service, safety and cleanliness.

You will manage daily shift operations, handle customer enquiries, assist with opening/closing, oversee stock and cash handling, and ensure compliance with food safety and WHS policies while communicating with management.

Qualifications

• Previous experience in a supervisory role within hospitality, QSR or retail.
• Strong leadership, communication and problem-solving skills.
• Ability to train, coach and motivate team members.
• Sound understanding of food safety, customer service and operational standards.
• Ability to work under pressure and manage priorities effectively.

Responsibilities

• Lead and coordinate the team during your shift.
• Supervise team performance and provide coaching and feedback.
• Ensure all food, service and safety standards are consistently met.
• Handle customer enquiries and resolve issues in a professional manner.
• Support opening and closing procedures as required.
• Monitor stock levels and assist with basic inventory control.
• Assist with cash handling, POS procedures and basic reconciliations.
• Ensure compliance with food safety, WHS and company policies.
• Communicate effectively with management regarding shift performance.

Skills

Leadership

Communication

Problem-solving

Coaching

Motivation

Food safety

Customer service

Operational standards

Work under pressure

Prioritization

Job description

Zeus Street Greek in Gosford, NSW is seeking a capable Shift Supervisor to lead the team during busy shifts, coach staff, and uphold high standards of food quality, service, safety and cleanliness.

You will manage daily shift operations, handle customer enquiries, assist with opening/closing, oversee stock and cash handling, and ensure compliance with food safety and WHS policies while communicating with management.