Shift Supervisor

Subway; Willoughby; On-site; AUD 50,000 - 65,000; Full time

Job summary

Subway Group is seeking a Shift Supervisor for its NSW Willoughby location. You will lead the team to deliver quick and nutritious meals, while overseeing staff recruitment, induction, training, and scheduling to ensure smooth operations.

The role requires experience in a fast-paced retail environment, exceptional customer service, and a commitment to safety and compliance. You will report to the Franchise Owner and contribute to ongoing brand standards and campaigns.

Qualifications

• Experience leading teams in fast-paced retail environments.
• Strong customer service and communication skills.
• Ability to recruit, induct and train staff per brand standards.
• Proven ability to create and manage staff schedules and ensure compliance.

Responsibilities

• Recruitment, induction and training of staff to brand standards.
• Create and manage staff schedules.
• Check deliveries, match orders and handle daily banking.
• Prepare stock and sales paperwork; process employee pay and timesheets.
• Manage cash balances and minimise wastage.
• Ensure compliance with Subway and local guidelines.
• Perform inventory management and weekly stock takes.
• Analyse weekly sales and inventory reports to improve the business.
• Maintain restaurant cleanliness and presentation.
• Implement in-store marketing materials and campaigns.
• Follow safety procedures to prevent injuries.
• Provide a safe work environment for staff and customers.
• Promote high level of customer service among staff.
• Handle unresolved and escalated customer complaints.
• Deliver high-standard service for products, sales, and catering to customer needs.

Skills

Staff leadership

Retail management

Customer service

Team scheduling

Job description

With over 40,000 restaurants, the Subway brand is the largest sandwich chain in the world. Due to continued growth across the globe our Franchise Owners are looking to recruit motivated and driven team members to join the Subway brand.

Job Introduction

The Shift Supervisor is at the heart of the operation and our Franchise Owners are always looking for new talent to lead the teams that help the Subway brand to be the first choice for those who want to enjoy quick and nutritious meals.

You may currently be working as a Catering Manager, Store Manager or Restaurant Manager – or maybe you’re an experienced Supervisor, Assistant Manager or Deputy Manager looking to progress your career. If you have management experience in a fast-paced retail environment, then we want to hear from you!

Main Responsibilities

• Recruitment /induction and training/development of employees in line with the Subway brand’s training requirements – you will lead by example!
• Creating and managing the staff schedule
• Checking in deliveries, order matching and daily banking
• Prepare required paperwork in relation to stock and sales. Prepare employee pay and timesheets
• Manage cash balances and minimise wastage
• Ensure 100% compliance in accordance to Subway and council guidelines
• Perform inventory management and stock control including weekly stock take and reports
• Analyse the Weekly Sales & Inventory Report to improve the business
• Direct and undertake housekeeping activities such as maintaining restaurant cleanliness and presentation
• Implement in-store marketing material and POP in line with campaigns
• Ensure safety procedures are followed to prevent injury
• Provide a safe work environment for employees and customers
• Promote and encourage a high level of customer service amongst employees
• Handle unresolved and/or escalated customer complaints
• Deliver a high standard of service when dealing with products, sales, inquiries and catering to customer needs.

The Ideal Candidate

Working as a Shift Supervisor in a Subway franchise is a challenging role but one that is highly rewarding. Subway Franchise Owners are proud of their hard-working teams and are able to offer fantastic career path opportunities to truly develop your career.

About The Company

Please be aware that restaurants are independent franchises. All applications are sent to the Franchise Owner or operator.