Shift Supervisor

Subway; Ipswich City; On-site; AUD 50,000 - 60,000; Full time

Job summary

Subway Group is seeking a proactive Shift Supervisor to lead a team within a Subway franchise in Australia. You will drive front-line operations to deliver quick and nutritious meals while maintaining Subway standards and brand integrity.

Responsibilities include recruiting and training staff, creating staff schedules, managing deliveries and banking, stock control and safety compliance. The role emphasizes customer service, teamwork and continuous improvement, with clear career progression

Qualifications

• Management experience in a fast-paced retail environment.
• Ability to recruit, train and develop employees.
• Strong focus on customer service and brand standards.

Responsibilities

• Recruitment, induction and training of employees as per Subway standards.
• Create and manage staff schedules.
• Check deliveries, stock matching and daily banking; prepare stock and sales paperwork.

Skills

Staff leadership

Staff training

Staff scheduling

Cash handling

Customer service

Job description

With over 40,000 restaurants, the Subway brand is the largest sandwich chain in the world. Due to continued growth across the globe our Franchise Owners are looking to recruit motivated and driven team members to join the Subway brand.

Job Introduction

The Shift Supervisor is at the heart of the operation and our Franchise Owners are always looking for new talent to lead the teams that help the Subway brand to be the first choice for those who want to enjoy quick and nutritious meals.

You may currently be working as a Catering Manager, Store Manager or Restaurant Manager – or maybe you’re an experienced Supervisor, Assistant Manager or Deputy Manager looking to progress your career. If you have management experience in a fast-paced retail environment, then we want to hear from you!

Main Responsibilities

• Recruitment /induction and training/development of employees in line with the Subway brand’s training requirements – you will lead by example!
• Creating and managing the staff schedule
• Checking in deliveries, order matching and daily banking
• Prepare required paperwork in relation to stock and sales. Prepare employee pay and timesheets
• Manage cash balances and minimise wastage
• Ensure 100% compliance in accordance to Subway and council guidelines
• Perform inventory management and stock control including weekly stock take and reports
• Analyse the Weekly Sales & Inventory Report to improve the business
• Direct and undertake housekeeping activities such as maintaining restaurant cleanliness and presentation
• Implement in-store marketing material and POP in line with campaigns
• Ensure safety procedures are followed to prevent injury
• Provide a safe work environment for employees and customers
• Promote and encourage a high level of customer service amongst employees
• Handle unresolved and/or escalated customer complaints
• Deliver a high standard of service when dealing with products, sales, inquiries and catering to customer needs.

The Ideal Candidate

Working as a Shift Supervisor in a Subway franchise is a challenging role but one that is highly rewarding. Subway Franchise Owners are proud of their hard-working teams and are able to offer fantastic career path opportunities to truly develop your career.

About The Company

Please be aware that restaurants are independent franchises. All applications are sent to the Franchise Owner or operator.