Shift Supervisor

Subway; Gold Coast City; On-site; AUD 30,000 - 39,000; Part time

Job summary

Subway Robina Town Centre Foodcourt in Robina, QLD is seeking a Shift Supervisor to lead the team in a fast-paced retail environment. You will recruit, train and develop staff, schedule shifts and ensure smooth daily operations in a busy foodservice setting.

The ideal candidate has management experience in retail or hospitality, a hands-on leadership style, and a commitment to excellent customer service. This role offers pathways for career progression within a globally recognised brand.

Qualifications

• Experience in fast-paced retail management.
• Background as Catering/Store/Restaurant Manager or Supervisor.
• Proven leadership and customer service skills.

Responsibilities

• Recruitment, induction and training of staff.
• Create and manage staff schedules.
• Check deliveries, order matching and daily banking.
• Prepare stock paperwork and staff payroll.
• Manage cash balances and minimise wastage.
• Ensure compliance with Subway and local guidelines.
• Perform stock-take and inventory reporting.
• Promote customer service and handle complaints.

Skills

Staff leadership

Staff scheduling

Customer service

Training and development

Job description

The following content displays a map of the jobs location - Robina Town Centre Foodcourt, 19 Robina Town Centre Drive Shop 2044 Robina (Shopping Centre)

Job Reference subwayipca/TP/700033/15976

Number of Positions:

1

Contract Type:

Part Time

Competitive

Location:

Robina Town Centre Foodcourt, 19 Robina Town Centre Drive Shop 2044 Robina (Shopping Centre)

Closing Date:

14/11/2026

Job Category:

Team Member

Package Description

With over 40,000 restaurants, the Subway® brand is the largest sandwich chain in the world. Due to continued growth across the globe our Franchise Owners are looking to recruit motivated and driven team members to join the Subway® brand.

Job Introduction

The Shift Supervisor is at the heart of the operation and our Franchise Owners are always looking for new talent to lead the teams that help the Subway® brand to be the first choice for those who want to enjoy quick and nutritious meals.

You may currently be working as a Catering Manager, Store Manager or Restaurant Manager – or maybe you’re an experienced Supervisor, Assistant Manager or Deputy Manager looking to progress your career. If you have management experience in a fast-paced retail environment, then we want to hear from you!

Main Responsibilities

• Recruitment /induction and training/development of employees in line with the Subway® brand’s training requirements – you will lead by example!
• Creating and managing the staff schedule
• Checking in deliveries, order matching and daily banking
• Prepare required paperwork in relation to stock and sales. Prepare employee pay and timesheets
• Manage cash balances and minimise wastage
• Ensure 100% compliance in accordance to Subway® and council guidelines
• Perform inventory management and stock control including weekly stock take and reports
• Analyse the Weekly Sales & Inventory Report to improve the business
• Direct and undertake housekeeping activities such as maintaining restaurant cleanliness and presentation
• Implement in-store marketing material and POP in line with campaigns
• Ensure safety procedures are followed to prevent injury
• Provide a safe work environment for employees and customers
• Promote and encourage a high level of customer service amongst employees
• Handle unresolved and/or escalated customer complaints
• Deliver a high standard of service when dealing with products, sales, inquiries and catering to customer needs.

The Ideal Candidate

Working as a Shift Supervisorin a Subway® franchise is a challenging role but one that is highly rewarding. Subway® Franchise Owners are proud of their hard-working teams and are able to offer fantastic career path opportunities to truly develop your career.

About The Company

Please be aware that restaurants are independent franchises. All applications are sent to the Franchise Owner or operator.