Shift Supervisor

Youth Justice and Victim Support; Brisbane; On-site; AUD 85,000 - 110,000; Full time

Job summary

Youth Justice and Victim Support in Brisbane is seeking a Shift Supervisor for the Brisbane Youth Detention Centre. The role coordinates centre-wide services for young people, implements operating procedures, and oversees emergency responses and security processes.

The position involves direct contact with young people in detention and may require managing aggressive behaviour and using physical restraint as a last resort. Applications remain current for 12 months.

Responsibilities

• Coordinate staff on a shift-by-shift basis and deliver centre-wide services for young people.
• Implement and monitor operating policies, standards, procedures, and guidelines.
• Oversee emergency responses and security system effectiveness at the centre.
• Mentor Youth Workers and Section Supervisors to improve service delivery.
• Liaise with Section Supervisors and stakeholders to plan effective management practices for young people.
• Arrange and monitor safe movement of young people on escorts, transfers or leave.
• Ensure admission, release and exit processes for court attendance are quality assured.
• Coordinate attendance of young people at structured day activities with program coordinators.
• Prepare staff briefings to communicate information, instructions and issues for Structured Day.
• Maintain knowledge of public service policies to ensure lawful requirements are met.

Job description

Youth Justice and Victim Support – Wacol QLD

The Shift Supervisor is responsible for coordinating the delivery of centre-wide services and activities for young people, implementation and monitoring of operating procedures, systems and contingency plans. Additionally, the role will manage emergency situations, monitor the effectiveness of security systems and processes, and take responsibility for operations of the centre in the absence of management.

The role involves direct contact and interaction with young people accommodated in the Brisbane Youth Detention Centre. It may be required as part of the role to manage the aggressive behaviour of young people in detention and use physical restraint as a last resort.

As Shift Supervisor, you will specifically:

• Demonstrate cultural capability and/or a commitment to developing cultural capability to ensure an inclusive culture that aligns with the Human Rights Act 2019 and supports departmental programs and community partnerships aimed at preserving cultural connections for Aboriginal and Torres Strait Islander peoples.
• On a shift-by-shift basis, manage and coordinate staff, facilitate the delivery of centre-wide services and activities for young people and ensure these services are integrated with accommodation, casework, programs, and education and medical services.
• Assist with the development, documentation, implementation and monitoring of effective, efficient, safe, and secure operating policies, standards, procedures and guidelines.
• Input and monitor information collated and entered information systems and quality assurance measures are implemented e.g. incident reports, suicide risk assessment, security audits.
• Assist with the development of emergency and contingency plans, implementation, and review of these plans, and in monitoring their adequacy and appropriateness to ensure the centre's response to incidents is efficient, effective and appropriate.
• Manage and co-ordinate the Centre's response to emergency situations, internally and externally, to ensure appropriate and safe responses in a lawful manner.
• Monitor and maintain the functionality of all security processes and mechanisms within the Centre including developing and maintaining a process for conducting security system checks in accordance with centre procedures and practices.
• Provide on-the-job mentoring and professional feedback to Youth Workers and Section Supervisors to continuously improve quality service delivery to young people in detention.
• Liaise with Section Supervisors and other stakeholders to facilitate the development of effective management practices for young people and the delivery of a range of client related services. Arrange, coordinate, and monitor the safe and secure movement of young people outside of the centre on escort, transfer or for other approved leave of absence.
• Ensure quality assurance practices are implemented to admit, release, and exit young people off centre to attend court.
• In liaison with Unit Managers, Shift Supervisors, Program Coordinator and Curriculum Coordinator (Education Queensland) coordinate the activities of Section Supervisors, Youth Workers, other staff, or Service Providers and assist in facilitating the attendance of young people at the centre in their scheduled programs and activities during the structured day.
• In conjunction with the Program Coordinator and the Curriculum Coordinator (Education Queensland) develop the schedule of attendance of young people to structured day activities considering the dynamics, individual developmental needs, young persons' single case plan, centre security and the safety of staff, young people and visitors.
• Prior to the commencement of the structured day, participate in a staff briefing with the Section Supervisors to ensure all information, instructions, intelligence, issues, and concerns are raised and discussed regarding the Structured Day Program.
• Liaise with external agencies (Police, Courts, Child Safety, families, and other relevant stakeholders) and community-based stakeholders to obtain and transfer information.
• Maintain current knowledge and understanding of all relevant public service, departmental and local policies, procedures, and guidelines to ensure legislative responsibilities and lawful requirements are met.

Applications to remain current for 12 months.