Shift Leader: Lead, Coach & Elevate Guest Experience

Guzman Y Gomez; Newcastle; On-site; AUD 34,000 - 44,000; Full time

Benefits offered by this job

Flexible rosters

Uniforms and exclusive merch

Meal discounts

Comprehensive training and support

Career pathways into management

Team building activities

Job summary

Guzman Y Gomez in Newcastle, Australia is seeking a Shift Leader to guide and develop the team in a fast-paced setting. You will lead service, ensure safety standards, and drive guest satisfaction with a hands-on approach.

This role offers opportunities for growth, training, and regular crew engagement activities, with flexible rosters and career pathways into higher management as you progress.

Qualifications

• Leadership or supervisory experience in a fast-paced environment.
• Saturday availability.
• Track record of providing outstanding customer service.
• Completed or willingness to complete Food Safety Supervisor certificate.
• Completed or willingness to undertake Responsible Service of Alcohol course.

Responsibilities

• Lead, coach and motivate the team to enhance guest experience while upholding food safety and quality standards.
• Set the tone for operational excellence and foster a positive work environment for the crew.

Skills

Leadership experience

Saturday availability

Customer service

Food Safety Supervisor

RSA certificate

Job description

Guzman Y Gomez in Newcastle, Australia is seeking a Shift Leader to guide and develop the team in a fast-paced setting. You will lead service, ensure safety standards, and drive guest satisfaction with a hands-on approach.

This role offers opportunities for growth, training, and regular crew engagement activities, with flexible rosters and career pathways into higher management as you progress.