Shift Leader: Fast-Casual Team Coach & Guest Experience

Guzman y Gomez; Sydney; On-site; AUD 60,000 - 85,000; Full time

Benefits offered by this job

Fair pay

Flexible rosters

Uniforms

Exclusive merch

Meal discounts

Training and support

Career progression

Referral program

Team events

Cultural celebrations

Employee assistance program

Franchisee path

Job summary

Guzman y Gomez is hiring a Shift Leader to guide a crew in a fast-paced restaurant in Australia. You will lead, coach and motivate staff to deliver exceptional customer experiences while upholding strict food safety and quality standards.

The role offers opportunities to advance toward management, with comprehensive training and support. A focus on teamwork and guest satisfaction is central to daily operations.

Qualifications

• Leadership or supervisory experience in a fast-paced environment.
• Proven track record of delivering outstanding customer service.
• Completed or willingness to complete Food Safety Supervisor certificate.
• Completed or willingness to undertake Responsible Service of Alcohol course.

Responsibilities

• Lead, coach and motivate the team to elevate guest experience and service quality.
• Uphold food safety and quality standards across all shifts.
• Contribute to smooth operations and a positive crew environment.
• We may conduct background checks including Police Checks and employment verification.

Skills

Leadership

Customer service

Food safety

Responsible Service of Alcohol

Food Safety Supervisor certificate

Job description

Guzman y Gomez is hiring a Shift Leader to guide a crew in a fast-paced restaurant in Australia. You will lead, coach and motivate staff to deliver exceptional customer experiences while upholding strict food safety and quality standards.

The role offers opportunities to advance toward management, with comprehensive training and support. A focus on teamwork and guest satisfaction is central to daily operations.