Shift Leader: Lead, Coach & Elevate Guest Experience

Guzman Y Gomez; New South Wales; On-site; AUD 60,000 - 70,000; Full time

Benefits offered by this job

Fair pay

Flexible rosters

Free uniforms and merch

Discounted meals

Comprehensive training

Career growth

Referral bonus

Team events

Cultural celebrations

Employee assistance program

Franchise opportunities

Job summary

Guzman y Gomez in Australia is seeking a Shift Leader to lead, coach and motivate the crew, ensuring the guest experience and strict adherence to food safety and quality standards.

Your leadership will set the tone for operational excellence, with training and development supporting career pathways into Assistant Restaurant Manager and beyond.

We value diverse experience and offer flexible rosters, competitive pay aligned with the Fast-Food Industry Award, plus staff benefits and team events.

Qualifications

• Leadership or supervisory experience in a fast-paced environment.
• Proven track record of providing outstanding customer service.
• Completed or willingness to complete Food Safety Supervisor certificate.
• Completed or willingness to undertake Responsible Service of Alcohol course.

Responsibilities

• Lead, coach and motivate the team to enhance the guest experience while upholding food safety and quality standards.
• Set the tone for operational excellence and foster a positive work environment for the crew.
• Help ensure smooth daily restaurant operations and guest satisfaction.

Skills

Leadership

Customer service

Food Safety Supervisor certificate

Responsible Service of Alcohol

Job description

Guzman y Gomez in Australia is seeking a Shift Leader to lead, coach and motivate the crew, ensuring the guest experience and strict adherence to food safety and quality standards.

Your leadership will set the tone for operational excellence, with training and development supporting career pathways into Assistant Restaurant Manager and beyond.

We value diverse experience and offer flexible rosters, competitive pay aligned with the Fast-Food Industry Award, plus staff benefits and team events.