Shift Leader | Fast-Paced Food Service Coach

Guzman Y Gomez; Queensland; On-site; AUD 55,000 - 75,000; Full time

Job summary

Guzman Y Gomez is seeking a motivated Shift Leader to join our franchise team in Queensland, Australia. You will oversee daily operations, ensure great customer service, and guide a frontline team to deliver fast, friendly service in a busy environment.

You will manage staff schedules, monitor food safety compliance, handle customer inquiries, and support training. The role requires strong leadership, communication, and problem-solving skills with flexibility for evenings and weekends.

Qualifications

• Proven leadership or supervisory experience in a fast-paced environment.
• Demonstrated track record of outstanding customer service.
• Food Safety Supervisor certificate (or willingness to obtain)
• Responsible Service of Alcohol certification (or willingness to complete the course)
• Strong communication and interpersonal skills to lead a team
• Excellent problem-solving and decision-making abilities
• Flexibility to work evenings and weekends
• Basic computer literacy for managing schedules, reports, and other administrative tasks

Responsibilities

• Oversee and coordinate daily shift operations, ensuring efficient service and high-quality standards
• Lead, motivate, and support team members to achieve individual and collective goals
• Manage staff schedules and allocate tasks effectively to optimise productivity
• Ensure compliance with food safety regulations and company policies
• Handle customer inquiries, feedback, and complaints professionally and efficiently
• Monitor inventory levels and assist with stock management
• Maintain a clean, organised, and safe work environment
• Assist in training new team members and providing ongoing coaching to existing staff
• Collaborate with management to implement new initiatives and improve operational processes
• Prepare and submit accurate shift reports and other relevant documentation

Skills

Leadership

Customer service

Communication

Problem solving

Flexibility

Scheduling

Team motivation

Time management

Education

Food Safety Supervisor certificate

Responsible Service of Alcohol certificate

Job description

Guzman Y Gomez is seeking a motivated Shift Leader to join our franchise team in Queensland, Australia. You will oversee daily operations, ensure great customer service, and guide a frontline team to deliver fast, friendly service in a busy environment.

You will manage staff schedules, monitor food safety compliance, handle customer inquiries, and support training. The role requires strong leadership, communication, and problem-solving skills with flexibility for evenings and weekends.