Shelter Experience & Adoption Specialist

Lost Dogs Careers; Melbourne; Presencial; AUD 60.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Discounts at clinic

Employee Assistance Program

Foster Care Program

Descripción de la vacante

The Lost Dogs' Home in North Melbourne is seeking a Customer Experience Officer to support adoptions, reclaims, and lost pet searches. The role combines customer service with animal welfare duties in a busy shelter environment.

You will handle inquiries, assist with reclaims and adoptions, and contribute to a compassionate, inclusive workplace while promoting responsible pet ownership.

Formación

• Proven customer service experience
• Fundamental animal handling skills
• Interest and passion for animal welfare
• Ability to work autonomously and within a team
• Excellent written and verbal communication skills
• Sound emotional maturity and ethics regarding animals and their welfare

Responsabilidades

• Perform administrative tasks: record information about lost and found pets, update adoption profiles, and liaise with councils.
• Handle incoming calls professionally, screen inquiries, and direct to appropriate stakeholders.
• Guide potential adopters through the adoption process, including meet-and-greets with adoption animals.
• Educate the public about responsible pet ownership and animal welfare.
• Assist in reuniting animals with owners by actively contacting owners.
• Process financial transactions and daily banking procedures to balance cashflow.

Conocimientos

Customer service

Animal handling

Communication

Teamwork

Ethics

Descripción del empleo

The Lost Dogs' Home in North Melbourne is seeking a Customer Experience Officer to support adoptions, reclaims, and lost pet searches. The role combines customer service with animal welfare duties in a busy shelter environment.

You will handle inquiries, assist with reclaims and adoptions, and contribute to a compassionate, inclusive workplace while promoting responsible pet ownership.