Foster & Rescue Pathways Coordinator

The Lost Dogs Home; Melbourne; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Career development opportunities

General practice clinic discounts

Employee Assistance Program

Friendly working environment

Job summary

The Lost Dogs Home is seeking a Pathways Coordinator on a fixed term basis in Melbourne. You will coordinate foster and rescue placements for shelter animals, supported by a dedicated Pathways Team Leader, to help animals take a break from the shelter environment.

You will liaise with veterinary clinics, arrange rescue and foster pickups, and provide outstanding service to foster carers and rescue groups. The role demands strong communication and emotional intelligence.

Qualifications

• Customer service experience is essential.
• Excellent verbal and written communication skills are required.
• Understanding of animal welfare ethics is desirable but not essential.

Responsibilities

• Liaise with external veterinary clinics for quotes, medical advice and surgeries for shelter animals.
• Coordinate and attend rescue & foster collection appointments.
• Provide excellent customer service to foster carers and rescue organisations.
• Respond to foster enquiries by phone, email, Facebook and face-to-face.
• Recruit foster carers and rescue groups.
• Assist with training and inducting new foster carers.

Skills

Customer service

Communication (verbal & written)

Emotional intelligence

Animal welfare understanding

Education

Certificate II in Animal Studies or equivalent

Job description

The Lost Dogs Home is seeking a Pathways Coordinator on a fixed term basis in Melbourne. You will coordinate foster and rescue placements for shelter animals, supported by a dedicated Pathways Team Leader, to help animals take a break from the shelter environment.

You will liaise with veterinary clinics, arrange rescue and foster pickups, and provide outstanding service to foster carers and rescue groups. The role demands strong communication and emotional intelligence.