Pet Shelter Customer Experience Officer

The Lost Dogs Home; Melbourne; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Employee Assistance Program

Foster Care Program

Discounts at Primary Care Veterinary**

Job summary

The Lost Dogs Home in North Melbourne is seeking a Customer Experience Officer to deliver exceptional service while supporting adoptions, reclaims and lost pet searches. The role blends administrative tasks with compassionate animal welfare advocacy in a busy shelter environment.

You will engage with the public, guide adopters through the process, and help ensure a smooth adoption experience, including meet-and-greets and post-adoption support.

Qualifications

• Experience in delivering high-quality customer experiences in fast-paced environments.
• Ability to de-escalate tense situations and maintain composure.
• Interest in animal welfare and willingness to learn shelter processes.

Responsibilities

• Handle inquiries from the public about adoptions, reclaims and lost pets.
• Guide adopters through the process and coordinate meet-and-greets with animals.
• Record information about pets, adoptions and transfers accurately in the shelter system.
• Handle payments and daily banking procedures as part of daily operations.
• Educate the public on responsible pet ownership and welfare practices.
• Support in reuniting animals with owners when possible.

Skills

Customer service

De-escalation

Animal welfare

Rotating roster

Job description

The Lost Dogs Home in North Melbourne is seeking a Customer Experience Officer to deliver exceptional service while supporting adoptions, reclaims and lost pet searches. The role blends administrative tasks with compassionate animal welfare advocacy in a busy shelter environment.

You will engage with the public, guide adopters through the process, and help ensure a smooth adoption experience, including meet-and-greets and post-adoption support.