SEWB Intake Officer

Central Australian Aboriginal Congress; Alice Springs; On-site; AUD 94,000 - 110,000; Full time

Benefits offered by this job

33 days annual leave

Salary packaging

Health services access for you and our

Job summary

Central Australian Aboriginal Congress in Alice Springs is seeking a SEWB Intake Officer to screen and respond to new referrals, conduct brief assessments to clarify support needs, and coordinate initial engagement with the service, including booking appointments. This is a full-time, permanent Aboriginal identified position.

Applicants must be Aboriginal, hold a Cert IV in Community Services or an equivalent discipline, have intake/referral experience, and possess strong engagement skills with

Qualifications

• Aboriginal descent; identify as an Aboriginal person and be accepted as such by the Aboriginal community.
• Cert IV in Community Services, Mental Health, Alcohol and Other Drugs, Business Administration, or other relevant discipline, or equivalent experience.
• Experience providing intake, referral, triage, care coordination, or client support services.
• Demonstrated ability to engage Aboriginal individuals, families and communities in a culturally safe and respectful manner.
• Current driver’s licence.

Responsibilities

• Screen and respond to all new referrals to the service, conducting brief assessments to clarify support needs.
• Make recommendations to the intake team and coordinate initial engagement with the service, including booking appointments.

Skills

Interpersonal communication

Engagement with Aboriginal communities

Care coordination

Prioritisation and multitasking

Information gathering

Education

Certificate IV in Community Services, Mental Health, AOD, Business Administration, or equivalent

Job description

Base Salary: $94,282 - $109,941 (p.a.)

Total Effective Package: $116,446 - $134,300 (p.a.)*

Full Time, Permanent contract

Aboriginal Identified Position

Working with Central Australian Aboriginal Congress not only offers rewarding career options, but a wide range of employee benefits including;

• Competitive salaries, Generous salary packaging
• 33 days annual leave
• A strong commitment to Professional Development
• Access to the Congress health services for you and your family at no cost
• District allowance

Role Description

The SEWB Intake Officer is responsible for screening and responding to all new referrals to the service, conducting brief assessments to clarify support needs, make recommendations to the intake team, and arrange and coordinate initial engagement with the service, including booking appointments.

To be considered for this position, you will require:

• To be of Aboriginal descent; identify as an Aboriginal person; and be accepted as an Aboriginal person by the Aboriginal community.
• Cert IV in Community Services, Mental Health, Alcohol and Other Drugs, Business Administration, or other relevant disciple, or equivalent professional experience.
• Experience providing intake, referral, triage, care coordination, or client support services within a health, community services, social services or related environment.
• Demonstrated ability to engage Aboriginal individuals, families and communities in a culturally safe and respectful manner.
• Excellent interpersonal communication skills, including skills in engagement, information gathering, supportive conversations, and synthesising referral information for team discussion.
• Demonstrated ability to manage competing priorities, maintain accurate records, and work effectively in a busy environment.
• Demonstrated ability to establish and maintain effective working relationships with clients, families, community members, health professionals and external service providers.
• Current driver’s licence.

For more information on the position please contact:

Reece Cossar - Senior Manager, SEWB on 0400 267 722 or [e-mail]

Aboriginal and Torres Strait Island people are strongly encouraged to apply

*Total effective package includes: base salary, district allowance, superannuation, leave loading, and estimated tax saving from salary packaging options.

*Advertised until a suitable applicant is found.