Settlements Representative

Toyota Finance Australia Ltd; City of Melbourne; Hybrid; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Hybrid working arrangements

Carer’s leave (26 weeks)

Carer’s leave (8 weeks)

Discounted vehicle leasing

Discounted vehicle purchases

Internal mobility

Health insurance discount

Wellbeing program

Job summary

Toyota Finance Australia is seeking a Settlements Representative in Scoresby, VIC, operating in a hybrid model with a rotating roster. You will review loan documents, confirm customer details, and ensure settlements align with policy, delivering a smooth experience for both customers and dealerships.

The role offers structured training, ongoing coaching and opportunities across lending processes, with a strong emphasis on accuracy, service, and regulatory compliance.

Qualifications

• Excellent attention to detail and the ability to review information accurately in a high-volume environment.
• Confident communication and customer service skills, including the ability to work with dealerships by phone and resolve issues constructively.
• Experience working in a regulated processing environment and the ability to follow policies and procedures consistently.
• Availability to work a flexible rotating roster across the team’s operating hours.

Responsibilities

• Review retail loan documents accurately and complete settlement and post-settlement activities.
• Confirm customer information, including identity, income, employment, expenses, affordability and relevant credit or business checks.
• Apply Toyota Finance Australia policies and meet relevant legal, privacy, financial crime and security registration requirements.
• Communicate proactively with dealerships to resolve outstanding items and support a smooth customer experience.

Skills

Attention to detail

Customer service

Communication

Regulated processing experience

Flexibility

Dealership liaison

Job description

Settlements Representative Location: Scoresby, VIC Employment Type: Permanent Opportunities Work Arrangement: Hybrid, with a rotating roster across Monday – Sunday

About the Role

Make an impact from day one by helping customers and dealers move confidently through the final stage of their finance journey. Our Settlements team brings together accuracy, pace and outstanding service to finalise customer applications, meet regulatory requirements and deliver a seamless experience across fleet and retail contracts. As a Settlements Representative, you’ll work closely with our dealership network to review loan documentation, resolve outstanding requirements and help contracts move smoothly through to settlement. You’ll confirm key customer and contract information, including identity, income, expenses, affordability and privacy requirements. Once everything meets policy, you’ll activate the contract and arrange payment to the dealership or vehicle supplier. Based at our modern Caribbean Park office in Scoresby, you’ll join a fast-paced, supportive team that values customer service, collaboration and continuous learning. With structured training, regular coaching and exposure to lending processes, the role is a strong starting point for a career in lending and credit. Our team supports customers and dealers seven days a week, operating from 8:00 am to 10:00 pm Monday to Friday and 8:00 am to 6:00 pm on weekends. You’ll work a rotating roster within these hours, providing variety and shared coverage across the team. Our hybrid model generally includes 2–3 office days each week, with additional onsite attendance for training and development when required.

What Your Journey Will Look Like

Your onboarding experience includes:

• Two weeks of classroom-based training covering our products, systems and processes, with full onsite attendance required
• Four to six weeks of supported learning, with coaching to build your knowledge and confidence in the role
• We’ll also work with you to create a development plan aligned with your career goals and connect you with future opportunities across Toyota Finance Australia

What You'll Be Doing

• Review retail loan documents accurately and complete settlement and post-settlement activities
• Confirm customer information, including identity, income, employment, expenses, affordability and relevant credit or business checks
• Apply Toyota Finance Australia policies and meet relevant legal, privacy, financial crime and security registration requirements
• Communicate proactively with dealerships to resolve outstanding items and support a smooth customer experience

To support your success, you'll receive

• Monthly coaching sessions
• Regular team meetings and collaborative learning opportunities
• Ongoing support from a highly engaged leadership team

What We're Looking For

We'd love to hear from you, even if you don't meet every requirement. We value diverse experiences and backgrounds, knowing that different perspectives help us create better solutions for our customers.

You’ll bring:

• Excellent attention to detail and the ability to review information accurately in a high-volume environment
• Confident communication and customer service skills, including the ability to work with dealerships by phone and resolve issues constructively
• Experience working in a regulated processing environment and the ability to follow policies and procedures consistently
• Availability to work a flexible rotating roster across the team’s operating hours
• Experience in retail lending, settlements, asset finance or dealership operations is helpful but not essential
• Knowledge of financial crime, consumer credit or security registration requirements is also advantageous

What's In It For You

• Hybrid working arrangements
• 26 weeks paid primary carer’s leave and 8 weeks paid secondary carer’s leave
• Discounted novated-style vehicle leasing with the opportunity to drive a new Toyota every 11 months
• Discounted vehicle purchase programs for you and your family
• Internal mobility and job rotation opportunities
• Discounted private health insurance
• Employee Assistance Program and mental health support services for you and your family
• Annual salary reviews and performance-based reward opportunities
• State-based social clubs and employee events
• Flexible \"dress for your day\" approach
• Modern office facilities, collaborative workspaces, premium coffee options, recreational areas, and wellbeing spaces

Ready to Build Your Career With Toyota Finance Australia?

If you enjoy helping customers, thrive in a collaborative environment and want to build a long-term career with one of Australia’s leading automotive finance providers, we’d love to hear from you.

Toyota Finance Australia is committed to an inclusive recruitment process and welcomes applications from people of all backgrounds and experiences.

If you require adjustments or accessibility support at any stage of the recruitment process, please let us know when you apply.