Services and Program Officer

NSW Department of Communities and Justice; Inner West Council; On-site; AUD 103,000 - 114,000; Part time

Benefits offered by this job

Flexible working hours

Training and development opportunities

Competitive pay and conditions

Health & Wellbeing programs

Employee Assistance Programs

Job summary

NSW Department of Communities and Justice – Leichhardt NSW is seeking Services and Programs Officers to deliver intervention programs for people under Court-ordered supervision. You will work in multidisciplinary teams, provide assessments, case management and group sessions to reduce reoffending and support wellbeing.

The role requires qualifications in social/human services, a Certificate IV in Correctional Practice, a valid driver licence and willingness to travel NSW.

Qualifications

• Demonstrated ability to deliver group-based interventions.
• Knowledge of transitional factors affecting people under supervision and families.
• Experience in assessment, case management and intervention with complex behavior.
• Knowledge of alcohol and other drug dependence, domestic violence and pro-criminal behaviours.

Responsibilities

• Provide induction, assessment, support, case management and reports.
• Facilitate group-based programs to people under supervision.
• Deliver strategies and programs that promote wellbeing and safety.
• Undertake individual interventions as required.
• Resolve critical situations with information, support and referrals.
• Maintain documentation and case notes.
• Connect with stakeholders including families and agencies.
• Develop networks to improve outcomes for people under supervision.

Skills

Group interventions

Complex behaviour handling

Assessment & case management

Substance abuse awareness

Education

Relevant tertiary qualifications in social work/psychology/mental-health or human services

Certificate IV in Correctional Practice

Driver licence

Job description

NSW Department of Communities and Justice – Leichhardt NSW

Locations: Leichhardt Community Corrections

Employment type: Ongoing/Temporary -35 hours per week (Flexible working hours)

Salary: $102,936 pa - $113,579 pa, plus Employer’s contribution to Superannuation and Annual Leave Loading(Clerk Grade 5/6).

Your role

Services and Programs Officers (SAPOs) work within multidisciplinary teams in Community Corrections’ locations. SAPOs are responsible for the delivery of intervention programs and services to reduce reoffending, change behaviour, and support the wellbeing of people under Court ordered supervision. SAPOs are embedded as essential roles in community sites and receive day-to-day direction and support from their local directorate.

SAPOs also work closely with the Strategy & Policy branch, who have responsibility for the governance (and quality) of program facilitation and services.

Program delivery is a key intervention component of community corrections work, aimed at addressing key factors of offending and supporting behavioural change.

As part of the Services & Programs Officer role you will

• Provide induction, assessment, support, case management and reports
• Facilitate group-based programs to people under supervision
• Deliver strategies and programs that promote well-being and enhance the safety for people under supervision and the community
• Undertake individual interventions for people under supervision as required
• Resolve critical situations by providing information, expertise, support and referrals
• Maintain documentation and case notes on all people under supervision
• Connect with a diverse range of stakeholders – including those under supervision, families, multi-disciplinary staff, and agency members that support our work
• Develop networks with key internal and external agencies to enhance positive outcomes for people under supervision

What we’re looking for

• Demonstrated ability and/or experience in delivering group-based interventions
• Knowledge and understanding of the transitional factors affecting people under supervision and their families
• Ability and experience in assessment, case management and intervention with people under supervision with complex behaviour and attitudes
• Thorough knowledge and understanding of alcohol and other drug dependence, domestic violence, pro-criminal behaviours and attitudes, and evidenced based interventions

In addition, the successful candidates need to:

• Be able to work collaboratively with people under supervision, their families, and colleagues from a variety of backgrounds
• Be comfortable and confident in running group and/or individual sessions to people with diverse needs and challenging behaviours
• Be able to act with integrity and display resilience in the face of challenges
• Complete the Certificate IV in Correctional Practice
• Complete all training required to become a group work facilitator – this training is provided whilst employed and is a requirement to be completed prior to delivery of programs to people under our supervision
• Relevant tertiary qualifications in social work, psychology, mental-health or other human service fields; and/or demonstrated relevant equivalent experience working with family, social, and/or drug and alcohol related issues
• Current Certificate IV in Correctional Practice with the necessary Units of Competency for this role – or the capacity to complete Certificate IV in Correctional Practice (internal training offered by Corrective Services Academy) in accordance with specified timeframes
• Current driver licence with ability and willingness to travel throughout NSW
• Australian or New Zealand Citizen or Permanent Resident.

Download the role description.

Job Notes: Part of the assessment process includes additional online capability testing, skills testing or work samples in accordance with the Government Sector Employment Act 2013.

What We Offer

We offer a variety of benefits, including:

• A challenging and rewarding career
• Flexible, autonomous work environment
• Competitive pay and conditions
• Training and development opportunities to build and maintain capabilities
• Health & Wellbeing and Employee Assistance Programs.

Want more information?Visit our website to see more information on Working for us.

We do work that really matters

Corrective Services NSW (CSNSW) delivers professional correctional services and programs to reduce reoffending and create safer communities. We house remand and sentenced inmates in correctional centres and supervise offenders serving orders in the community.

CSNSW provides reports and advice to courts and releasing/parole authorities and assesses offenders in the community and in custody for relevant interventions to reduce their risks of reoffending. CSNSW works in partnership with other government and non-government justice and human services agencies to support victims, facilitate restorative justice and promote reintegration.

Are you ready to join us?

We are looking for you to demonstrate your competency in the focus capabilities as detailed in the role description in your cover letter.

Applications close: Sunday, 23August 2026 at 11.59pm AEST.

For more information about the role or what it’s like to work for DCJ, please contact the Hiring Manager Bev Stoch on 0472 677 *** or via email: *********@correctiveservices.nsw.gov.au

If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please call Lorraine Fernandes on 0475 878 *** or via email: ***************@dcj.nsw.gov.au.

Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lie at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

Other Information

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Your recruitment journey on the DCJ website.

Thank you for your interest in this role. We look forward to receiving your application.