Services Account Manager (Security)

Alloy Enterprises; City of Brisbane; On-site; AUD 110,000 - 150,000; Full time

Job summary

Johnson Controls in Brisbane is seeking an experienced Service Account Manager to lead our Security Service Team. You will drive service delivery excellence, develop technical teams and strengthen customer relationships to ensure the commercial success of our service operations.

You will mentor technicians, manage maintenance schedules, oversee contract renewals, and oversee recruitment to support team growth.

Qualifications

• 5+ years in Security, Building Services or related technical services.
• Proven leadership or team coordination experience.
• Strong commercial acumen and contract management understanding.
• Excellent communication and stakeholder management.
• Ability to prioritize in a fast-paced environment.

Responsibilities

• Leading, mentoring and developing a team of Security service technicians
• Driving operational performance and achieving key service delivery and financial KPIs
• Managing maintenance contract schedules, backlog reduction and service execution
• Conducting customer reviews and identifying opportunities to improve service outcomes and profitability
• Overseeing contract renewals, onboarding activities, estimating and maintenance planning
• Managing labour resources, workforce planning and technician utilisation
• Monitoring labour and material costs to ensure commercial performance targets are achieved
• Supporting technician development through coaching, training and performance management
• Leading recruitment and onboarding activities to support team growth
• Building strong customer relationships and ensuring exceptional service delivery
• Attending customer sites alongside technicians to support safety, quality and customer outcomes

Skills

Leadership

Stakeholder engagement

Communication

Team mentoring

Analytical thinking

Tools

Excel

PowerPoint

Project tracking tools

Job description

Shape the Future of Smart, Safe and Sustainable Buildings

At Johnson Controls, we're reimagining the built environment through smarter, healthier and more sustainable building solutions. As a global leader in building technologies, fire and life safety, security systems, HVAC and smart building solutions, we help customers improve operational performance, reduce energy consumption and maintain critical infrastructure. Our technologies support some of Australia's most essential industries, including healthcare, data centres, mining, pharmaceuticals, education, transport, manufacturing and commercial facilities.

About the Opportunity

We are seeking an experienced Service Account Manager to partner with our Branch Manager and lead our Brisbane Security Service Team.

This is an excellent opportunity for an established leader or a high-performing Senior Technician, Supervisor or Service Manager looking for their next challenge.

You will play a critical role in driving service delivery excellence, developing technical teams, strengthening customer relationships and ensuring the commercial success of our service operations.

What You'll Be Responsible For

• Leading, mentoring and developing a team of Security service technicians
• Driving operational performance and achieving key service delivery and financial KPIs
• Managing maintenance contract schedules, backlog reduction and service execution
• Conducting customer reviews and identifying opportunities to improve service outcomes and profitability
• Overseeing contract renewals, onboarding activities, estimating and maintenance planning
• Managing labour resources, workforce planning and technician utilisation
• Monitoring labour and material costs to ensure commercial performance targets are achieved
• Supporting technician development through coaching, training and performance management
• Leading recruitment and onboarding activities to support team growth
• Building strong customer relationships and ensuring exceptional service delivery
• Attending customer sites alongside technicians to support safety, quality and customer outcomes

What We're Looking For

We're interested in speaking with candidates from the Security industry who are passionate about leading people and delivering outstanding customer outcomes.

To be successful, you will bring:

• 5+ years of experience within the Security, Building Services or related technical services industry
• Experience in service operations, maintenance, installations or technical field services
• Previous leadership, supervisory or team coordination experience, or the ambition to step into your first leadership role
• Strong commercial acumen and an understanding of service contract management
• Proven ability to manage competing priorities in a fast-paced environment
• Excellent communication, stakeholder engagement and relationship-building skills
• Strong analytical and problem-solving capabilities
• Experience with workforce planning, resource allocation and operational reporting
• Advanced Microsoft Office skills, including Excel, PowerPoint and project tracking tools
• A current driver's licence and the ability to obtain relevant security clearances

Why Join Johnson Controls?

• Join a global leader in smart buildings, fire and security technologies
• Lead a highly skilled and collaborative service team
• Work with prominent customers across critical infrastructure sectors
• Career development and progression opportunities within a global organisation
• Competitive salary package and employee benefits
• Be part of a business committed to innovation, sustainability and operational excellence

Our Commitment to Diversity & Inclusion

At Johnson Controls, diversity and inclusion are fundamental to who we are. We believe that diverse perspectives drive innovation, strengthen collaboration and help us better serve our customers and communities.

We foster a high-performance culture where every employee is valued, respected and empowered to contribute. Whatever your background, experience or perspective, you'll have the opportunity to grow, make an impact and help shape the future of our business.

Your ideas matter. Your voice matters. Your future starts here.

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