Services Account Manager (Security)

YDU JC Air Cond & Ref Inc.- Dubai; City of Brisbane; On-site; AUD 110,000 - 140,000; Full time

Benefits offered by this job

Competitive salary package

Career development opportunities

Global organisation with diverse teams

Job summary

Johnson Controls in Brisbane seeks an experienced Service Account Manager to lead the Security Service Team and partner with the Branch Manager to drive service delivery excellence. You will develop technical teams, strengthen customer relationships and ensure profitable service operations across the region.

The role requires 5+ years in Security or Building Services, proven leadership, strong commercial acumen and excellent communication.

Qualifications

• 5+ years of experience within the Security, Building Services or related technical services industry.
• Experience in service operations, maintenance, installations or technical field services.
• Previous leadership, supervisory or team coordination experience, or the ambition to step into your first leadership role.
• Strong commercial acumen and an understanding of service contract management.
• Excellent communication, stakeholder engagement and relationship-building skills.
• Advanced Microsoft Office skills, including Excel, PowerPoint and project tracking tools.
• A current driver's licence and the ability to obtain relevant security clearances.

Responsibilities

• Leading, mentoring and developing a team of Security service technicians.
• Driving operational performance and achieving key service delivery and financial KPIs.
• Managing maintenance contract schedules, backlog reduction and service execution.
• Conducting customer reviews and identifying opportunities to improve service outcomes and profitability.
• Overseeing contract renewals, onboarding activities, estimating and maintenance planning.
• Managing labour resources, workforce planning and technician utilisation.
• Monitoring labour and material costs to ensure commercial performance targets are achieved.
• Supporting technician development through coaching, training and performance management.
• Leading recruitment and onboarding activities to support team growth.
• Building strong customer relationships and ensuring exceptional service delivery.
• Attending customer sites alongside technicians to support safety, quality and customer outcomes.

Skills

Leadership

Communication

Analytical thinking

Project tracking

Workforce planning

Stakeholder engagement

Commercial acumen

Tools

Excel

PowerPoint

Project tracking tools

Job description

Shape the Future of Smart, Safe and Sustainable Buildings At Johnson Controls, we're reimagining the built environment through smarter, healthier and more sustainable building solutions. As a global leader in building technologies, fire and life safety, security systems, HVAC and smart building solutions, we help customers improve operational performance, reduce energy consumption and maintain critical infrastructure. Our technologies support some of Australia's most essential industries, including healthcare, data centres, mining, pharmaceuticals, education, transport, manufacturing and commercial facilities. With more than 140 years of innovation and industry expertise, Johnson Controls combines world-class technology, market-leading solutions and a highly skilled service workforce to solve complex customer challenges and deliver long-term value.

About the Opportunity

We are seeking an experienced Service Account Manager to partner with our Branch Manager and lead our Brisbane Security Service Team. This is an excellent opportunity for an established leader or a high-performing Senior Technician, Supervisor or Service Manager looking for their next challenge. You will play a critical role in driving service delivery excellence, developing technical teams, strengthening customer relationships and ensuring the commercial success of our service operations.

What You'll Be Responsible For

• Leading, mentoring and developing a team of Security service technicians
• Driving operational performance and achieving key service delivery and financial KPIs
• Managing maintenance contract schedules, backlog reduction and service execution
• Conducting customer reviews and identifying opportunities to improve service outcomes and profitability
• Overseeing contract renewals, onboarding activities, estimating and maintenance planning
• Managing labour resources, workforce planning and technician utilisation
• Monitoring labour and material costs to ensure commercial performance targets are achieved
• Supporting technician development through coaching, training and performance management
• Leading recruitment and onboarding activities to support team growth
• Building strong customer relationships and ensuring exceptional service delivery
• Attending customer sites alongside technicians to support safety, quality and customer outcomes

What We're Looking For

We're interested in speaking with candidates from the Security industry who are passionate about leading people and delivering outstanding customer outcomes.

• 5+ years of experience within the Security, Building Services or related technical services industry
• Experience in service operations, maintenance, installations or technical field services
• Previous leadership, supervisory or team coordination experience, or the ambition to step into your first leadership role
• Strong commercial acumen and an understanding of service contract management
• Proven ability to manage competing priorities in a fast-paced environment
• Excellent communication, stakeholder engagement and relationship-building skills
• Strong analytical and problem-solving capabilitiesExperience with workforce planning, resource allocation and operational reporting
• Advanced Microsoft Office skills, including Excel, PowerPoint and project tracking tools
• A current driver's licence and the ability to obtain relevant security clearances

Why Join Johnson Controls?

Join a global leader in smart buildings, fire and security technologies

• Lead a highly skilled and collaborative service team
• Work with prominent customers across critical infrastructure sectors
• Career development and progression opportunities within a global organisation
• Competitive salary package and employee benefits
• Be part of a business committed to innovation, sustainability and operational excellence

Our Commitment to Diversity & Inclusion

At Johnson Controls, diversity and inclusion are fundamental to who we are. We believe that diverse perspectives drive innovation, strengthen collaboration and help us better serve our customers and communities. We foster a high-performance culture where every employee is valued, respected and empowered to contribute. Whatever your background, experience or perspective, you'll have the opportunity to grow, make an impact and help shape the future of our business. Your ideas matter. Your voice matters. Your future starts here.

Johnson Controls: Enhancing the Intelligence of Buildings

Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.