Service Branch Manager

Johnson Controls, Inc.; City of Brisbane; On-site; AUD 150,000 - 190,000; Full time

Job summary

Johnson Controls Brisbane invites an experienced Service Branch Manager to lead our Service Operations team. You will drive branch performance, customer success, and growth while developing a high-performing technical workforce.

With 8+ years in HVAC/BMS sectors, you will shape branch strategies, manage budgets, and strengthen customer partnerships to deliver sustainable business outcomes.

Qualifications

• 8+ years in HVAC, BMS, building automation, mechanical services, or related fields.
• Technical qualifications in HVAC, Refrigeration, Building Automation, Electrical or Mechanical.
• Experience in Service/Operations Management, Project Delivery or similar leadership.
• Proven ability to lead, motivate and develop high-performing teams.
• Strong commercial acumen with contracts, financial performance and outcomes.
• Excellent stakeholder management and relationship-building skills.
• Strong analytical, problem-solving capabilities; proficient with MS Office and PM tools.

Responsibilities

• Develop and execute branch strategies that support sustainable growth and customer satisfaction.
• Drive profitability, productivity, and operational efficiency across the branch.
• Build and maintain strong relationships with key customers and stakeholders.
• Lead and embed best-practice processes to ensure safe, efficient operations.
• Lead service and systems sales initiatives to achieve growth targets.
• Ensure the branch is resourced with people, tools and capabilities; support succession planning.

Skills

Leadership

Stakeholder mgmt

Communication

Analytical thinking

Problem solving

MS Office

Project management tools

Education

HVAC/Refrigeration/Building Automation qualification

Tools

Microsoft Office

Project management tools

Job description

Shape the Future of Smart Buildings with Johnson Controls

At Johnson Controls, we’re creating smarter, healthier, and more sustainable buildings for the future. As a global leader in building technologies, advanced HVAC solutions, and smart building systems, we partner with customers to improve energy efficiency, reduce carbon emissions, and maintain mission-critical environments across industries including mining, healthcare, data centres, pharmaceuticals, education, manufacturing, and commercial infrastructure.

With more than 140 years of innovation and industry leadership, Johnson Controls combines world-class technology, market-leading products, and a highly skilled service workforce to help customers solve complex operational challenges and create sustainable outcomes.

About the Opportunity

We are seeking an experienced and commercially minded Service Branch Manager to lead our Service Operations team in Brisbane.

This is an exciting opportunity for a proven Service Manager, Operations Manager, HVAC leader, or high-performing people leader ready to take the next step into a broader leadership role. Backed by a strong national leadership team, you will drive branch performance, business growth, operational excellence, and customer success while leading a talented team of technical professionals.

You will play a key role in shaping the future of the branch, developing people, strengthening customer partnerships, and delivering sustainable business outcomes.

What You’ll Be Responsible For

Strategic Leadership

• Develop and execute branch strategies that support sustainable growth, operational performance, and customer satisfaction.
• Align branch objectives with broader business goals and market opportunities.

Financial Performance

• Drive profitability, productivity, and operational efficiency across the branch.
• Manage budgets, forecasts, and financial performance to achieve business targets.

Customer Success

• Build and maintain strong relationships with key customers and stakeholders.
• Leverage customer feedback to continuously improve service delivery and customer outcomes.

Operational Excellence

• Lead and embed best-practice business processes to ensure safe, efficient, and high-quality operations.
• Drive a culture of accountability, performance, and continuous improvement.

Business Growth

• Lead service and systems sales initiatives to achieve and exceed growth targets.
• Identify opportunities to expand existing customer relationships and develop new business.

Resource & Workforce Planning

• Ensure the branch is appropriately resourced with the people, tools, and capabilities required to deliver on commitments.
• Support workforce development, succession planning, and team engagement.

Why Johnson Controls?

Across our 15 Australian branches, our employees choose Johnson Controls because of our collaborative culture, strong technical expertise, and commitment to employee growth.

You’ll benefit from:

• Leading a high-performing and technically skilled team.
• Access to world-class HVAC, BMS, and smart building technologies.
• Strong support from national leadership and functional experts.
• Career progression opportunities within a global organisation.
• A culture that values innovation, collaboration, and continuous learning.
• The opportunity to make a real impact on customers, people, and business performance.

What We’re Looking For

• 8+ years' experience within HVAC, BMS, building automation, mechanical services, facilities management, or related building services industries.
• Technical qualifications in HVAC, Refrigeration, Building Automation, Electrical, Mechanical, or a related discipline.
• Previous experience in Service Management, Operations Management, Project Delivery, or a similar leadership role.
• We also welcome applications from experienced team leaders or supervisors ready to step into a broader management position.
• Proven ability to lead, motivate, and develop high-performing teams.
• Strong commercial acumen with experience managing contracts, financial performance, and operational outcomes.
• Excellent stakeholder management, communication, and relationship-building skills.
• Strong analytical and problem-solving capabilities.
• Advanced proficiency with Microsoft Office applications and project management tools.

Our Commitment to Diversity & Inclusion

At Johnson Controls, our dedication to Diversity, Equity & Inclusion is embedded in our values and culture. We believe diverse perspectives drive innovation, strengthen collaboration, and help us better serve our customers and communities.

We foster a high-performance environment where every employee feels valued, respected, and empowered to contribute. Your voice matters, your ideas are welcomed, and your unique experiences help shape the future of our business, our customers, and our culture.

#LI-JS4