ServiceNow ITSM Architect - Discovery & Transformation

XPT Software; Sydney; On-site; AUD 180,000 - 240,000; Full time

Job summary

XPT Software Australia PTY Ltd, Sydney-based software services company, is seeking an experienced ServiceNow ITSM Architect to lead discovery workshops, gather requirements, design scalable ITSM solutions, and drive end-to-end implementations.

The role focuses on engaging with business and IT stakeholders, defining roadmaps, architecture, and governance to ensure secure, scalable ServiceNow deployments aligned with client objectives.

Qualifications

• Experience leading discovery sessions, workshops, and stakeholder interviews to understand business challenges and ITSM goals.
• Ability to document business, functional, and technical requirements for ITSM implementations.
• Strong consultative skills to define adoption roadmaps and best practices for ServiceNow deployments.

Responsibilities

• Lead customer discovery sessions and stakeholder interviews to understand ITSM challenges and transformation goals.
• Facilitate process-mapping workshops and gap analyses (current vs future state).
• Capture and document business, functional, and technical requirements; present recommendations and roadmaps.

Skills

ServiceNow ITSM

Stakeholder engagement

Solution architecture

Workshop facilitation

Job description

XPT Software Australia PTY Ltd, Sydney-based software services company, is seeking an experienced ServiceNow ITSM Architect to lead discovery workshops, gather requirements, design scalable ITSM solutions, and drive end-to-end implementations.

The role focuses on engaging with business and IT stakeholders, defining roadmaps, architecture, and governance to ensure secure, scalable ServiceNow deployments aligned with client objectives.