ServiceNow Developer @ Australian Payments Plus

Hatch; Sydney; On-site; AUD 110,000 - 160,000; Full time

Job summary

Australian Payments Plus is partnering with Hatch to hire a ServiceNow Developer to enhance and evolve the ServiceNow platform. You will design, configure and maintain high‑quality IT services, automate workflows and deliver secure, reliable platform solutions aligned to a modern payments organisation.

You will collaborate with technology and business stakeholders, translate requirements into scalable solutions and drive controlled releases with a focus on usability, security and operational

Qualifications

• Experience developing, configuring and supporting ServiceNow capabilities (ITSM, ITOM, CSM, IRM, SIR, CSDM, EC, Source to Pay) including Playbooks, workflows, forms and catalog items.
• Ability to translate business requirements into scalable platform solutions with strong usability.
• Knowledge of ServiceNow integrations (API and eBonding) and platform administration.
• Understanding of IT Service Management processes and structured service delivery environments.
• Tertiary IT qualifications with ServiceNow Administrator/Developer certifications and ITIL Foundation valued.

Responsibilities

• Design, configure and maintain ServiceNow applications, workflows, integrations and platform capabilities.
• Configure and optimise the ServiceNow platform to improve availability, stability, performance and user experience.
• Deliver platform enhancements and software releases through controlled governance and deployment practices.
• Partner with stakeholders to gather, analyse and prioritise requirements for scalable solutions.
• Support service acceptance by ensuring solutions meet quality, security and operational readiness standards.
• Drive continuous improvement by automating processes and enhancing end-user experience.
• Monitor platform health and resolve issues to improve resilience and performance.
• Champion best practices across UX, accessibility, security and governance.

Skills

ServiceNow platform

ITSM/ITOM/CSM

Playbooks/workflows

APIs/eBonding integrations

UX usability accessibility

Change governance

Cross-functional collaboration

Security and governance

Information Technology basics

Education

IT tertiary degree

ServiceNow Administrator/Developer certs

ITIL Foundation certs

Job description

We are one connected team in pursuit of one inspiring purpose - to unite people and technology to power better experiences. Each of us has a part to play in making that happen. You’ll be encouraged to bring your big ideas forward and make a difference through your work. Taking steps forward in your career whilst still having room for fun, friendships, and flexibility in your daily life.

We’re driven by our core values: lead with heart, learn for tomorrow and live our legacy. A purpose like ours takes the inspired impact of an incredible team. Ready to change the game? We’re ready to help you do it.

The Role

As a ServiceNow Developer, you'll play a key role in enhancing and evolving AP+'s ServiceNow platform to deliver secure, reliable and user-centric IT services. Working closely with technology and business stakeholders, you'll design, configure and maintain ServiceNow capabilities that improve service delivery, automate workflows and enable operational excellence. You'll translate business requirements into scalable platform solutions, support controlled releases, and continuously optimise the platform to ensure it remains stable, accessible and aligned to the needs of a modern payments organisation.

Key outcomes the role will own

• Design, develop and maintain ServiceNow applications, workflows, integrations and platform capabilities that deliver reliable, high-performing IT services.
• Configure and optimise the ServiceNow platform to improve availability, stability, performance and user experience.
• Deliver platform enhancements and software releases through robust change, release and deployment practices that minimise operational risk.
• Partner with stakeholders to gather, analyse and prioritise requirements, translating business needs into scalable ServiceNow solutions.
• Support service acceptance activities by ensuring solutions meet quality, security, governance and operational readiness standards before deployment.
• Drive continuous improvement by identifying opportunities to automate processes, simplify service delivery and enhance the end-user experience.
• Monitor platform health, investigate issues and implement sustainable solutions that improve operational resilience and service performance.
• Champion best practice across ServiceNow development, user experience, accessibility, security and platform governance while contributing to the ongoing maturity of AP+'s technology capability.

Required Experience To Be Successful In The Role

We're looking for a ServiceNow professional who enjoys solving complex technical problems and delivering solutions that create meaningful business value.

You’ll bring:

• Demonstrated experience developing, configuring and supporting ServiceNow Platform capabilities (E.g. ITSM, ITOM, CSM, IRM, SIR, CSDM, EC, Source to Pay) including Playbooks, workflows, forms, catalogue items, design UX, integrations (including API and eBonding) and platform administration.
• Strong understanding of IT Service Management (ITSM) processes and experience working within structured service delivery environments.
• Proven experience delivering software releases, change management and deployment activities using controlled governance and operational practices.
• Experience translating business and user requirements into practical, scalable technical solutions with a strong focus on usability and customer experience.
• Knowledge of ServiceNow platform configuration, system performance optimisation, integrations and troubleshooting.
• Experience working collaboratively with cross-functional technology teams to deliver high-quality outcomes across the software delivery lifecycle.
• An understanding of user experience, accessibility, security and service acceptance principles, ensuring solutions are fit for purpose and operationally ready.
• Relevant tertiary qualifications in Information Technology, Software Engineering or a related discipline, with ServiceNow Administrator/Developer and ITIL Foundation certifications highly regarded.
• ServiceNow AI experience highly regarded

What Happens Next

At AP+, we believe in the power of passion, pride, and purpose.- Our team is driven by a shared mission to make a difference in the world of payments, and we're proud to work together towards this common goal.

We want to remove all barriers to inclusion so if you need advice or support with your application, we're here to help. Please reach out to [e-mail] We also encourage you to let us know your pronouns at any point during the recruitment process.

AP+ are not partnering with Recruitment agencies for this role.

Please consider applying even if you don't meet 100% of what's outlined

Key Responsibilities

• Designing and developing ServiceNow applications
• Configuring and optimizing the ServiceNow platform
• Partnering with stakeholders

Key Strengths

• Software release and change management
• User experience and accessibility
• Tertiary qualifications

Why Australian Payments Plus is partnering with Hatch on this role.

Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume.

A Final Note: This is a role with Australian Payments Plus not with Hatch.