Service Transition Manager

University of Sydney; Sydney; On-site; AUD 140,649 - 171,904; Full time

Benefits offered by this job

Comprehensive range of employee benefits

Flexible working options

Staff study benefit

Onsite healthcare services

Access to fitness passport and discounted gym rates

Job summary

A leading educational institution in Sydney is seeking a Service Transition Manager to oversee Change and Release Management processes within IT. This role focuses on collaborating with management and stakeholders to enhance service quality. Candidates must possess relevant IT certifications and demonstrate strong stakeholder management and analytical skills. The position offers competitive salary and comprehensive employee benefits.

Qualifications

• ITIL Intermediate Certification or above is desirable, ITIL Foundation Certification and ServiceNow is essential.
• Strong stakeholder management and communication skills.
• Proven ability to work at management level across dynamic organizations.

Responsibilities

• Develop and maintain Change Management and Release Management processes.
• Collaborate with stakeholders to ensure delivery of services.
• Establish processes for Change Management, Knowledge Management, and Configuration Management.

Skills

ITIL Intermediate Certification

ServiceNow

Stakeholder management

Complex analysis

Education

IT Service Management certification

Job description

1 day ago Be among the first 25 applicants

This range is provided by University of Sydney. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

A$156,277.00/yr - A$156,277.00/yr

• Full time fixed term until 25/02/2026
• Comprehensive range of employee benefits, focusing on work-life balance, financial well-being, health, and career development
• Base Salary $ 156,277 + 17% superannuation

About the opportunity

The Service Transition Manager is a technical ICT role that is responsible for the Change and Release Management processes, for ensuring appropriate knowledge is available and effectively transitioned into operations; and creating a close association between Configuration Management and Change Management, aligning with Technology Services Management. The primary function of this role is to develop, maintain and improve Change Management, Release Management and Configuration Management (as part of the change process) within the IT function, and ensure good practice principles, processes, methods and techniques are in place.

Please note: this role requires an after-hours on-call support roster for major incident management responsibilities.

Your key responsibilities will be to:

• work closely with your manager, the IT Manager for Service Capability and Design, on high-level strategic priorities, and work closely with peers in the Service Management Office to define the overall shape and direction of the service management processes provided to the University
• collaborate closely with key stakeholders and the wider University to ensure the delivery of services and processes meet the legitimate needs of the business partners, customers and users in the University in a timely manner
• resolve issues and identify opportunities to deliver joint initiatives to improve quality of services, processes or technology, while appropriately controlling cost and delivery timescales.
• be the process owner responsible for establishing the Change Management, Release Management, Knowledge Management (as part of transition) and Configuration Management (as part of the change) processes
• ensure that all activities defined within the processes are being performed according to the agreed and documented process, and are meeting the aims of the process definition
• ensure delivery of: process strategy; process design; policies and standards; templates and documentation; training and communication; process operations; process compliance, review and audit; and process improvement.

About you

• IT Service Management ITIL Intermediate Certification or above is desirable, ITIL Foundation Certification and ServiceNow is essential
• competence, knowledge, information and subject matter expertise in IT Service Management necessary to complete the role, with proven ability to implement IT Service Management frameworks and practices across an organisation.
• strong stakeholder management and communication skills, with demonstrated ability to communicate and liaise with a range of stakeholders at all levels – both internal and external to an organisation - with a record of successful advocacy and tangible outcomes
• proven ability to work at management level across dynamic and complex organisations
• ability to interpret, embed and improve upon best practice policies, processes and procedures.
• experience of conducting extremely complex analysis, using ambiguous information, then identifying underlying relationships, causes and effects, resolving key issues and delivering improvements.
• flexible working options to support you to balance your work and family
• staff study benefit on selected University of Sydney postgraduate coursework studies
• onsite healthcare general practitioner (GP) services to all staff
• access to fitness passport, as well as discounted rates on university sports and fitness centres.

Sponsorship / work rights for Australia

Work Rights: you must have unrestricted work rights in Australia for the duration of this employment to apply. Visa sponsorship is not available for this appointment.

Your employment is conditional upon the completion of all role required pre-employment or background checks in terms satisfactory to the University. Similarly, your ongoing employment is conditional upon the satisfactory maintenance of all relevant clearances and background check requirements. If you do not meet these conditions, the University may take any necessary step, including the termination of your employment.

EEO statement

At the University of Sydney, our shared values are trust, accountability and excellence and we strive to be a place where everyone can thrive. We are committed to creating a University community that thrives through diversity and reflects the wider community that we serve. We deliver on this through our commitment to diversity and inclusion, evidenced by our people and culture programs, as well as key strategies to increase participation and support the careers of Aboriginal and Torres Strait Islander People, women, people living with a disability, people from culturally and linguistically diverse backgrounds, and those who identify as LGBTIQ+. We welcome applications from candidates from all backgrounds.

We are proud to be recognised as an Australian Workplace Equality Index (AWEI) Gold employer. Find out more about our work on diversity and inclusion.

How to apply

Applications (including a cover letter, CV, and any additional supporting documentation) can be submitted via the Apply button at the top of the page.

For employees of the University or contingent workers, please login into your Workday account and navigate to the Career icon on your Dashboard. Click on USYD Find Jobs and apply.

For a confidential discussion about the role, or if you require reasonable adjustment or any documents in alternate formats, please contact Toby Berryman, Recruitment Operations by email to [e-mail] .

The University reserves the right not to proceed with any appointment.

Click to view the Position Description for this role.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology

• Industries

  Higher Education

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