Service Technician (Preventative Maintenance)

Henry Schein; City of Melbourne; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Birthday leave

Parental leave (13 weeks)

Employee discounts on dental products

Flu shots

Salary packaging options

Company vehicle

Job summary

Henry Schein is seeking a Preventative Maintenance Technician to service a broad range of dental equipment across Australia. You will perform preventive maintenance, inspections and calibrations, while educating customers on best-practice care and safety standards.

The role emphasizes proactive maintenance to reduce downtime, extend asset life and support Henry Schein’s commitment to healthcare practices. A strong field-service mindset and independent work capability are essential.

Qualifications

• Field service or customer-facing technical support experience in dental/healthcare equipment.
• Strong mechanical, electrical or electronic aptitude.
• Excellent communication and customer service skills.
• Ability to work independently and manage service schedules.

Responsibilities

• Deliver scheduled preventative maintenance services on dental equipment.
• Perform inspections, servicing, validation, calibration, testing and compliance activities per manufacturer specs and standards.
• Identify equipment risks, wear, faults and remedial repair needs before issues arise.
• Document maintenance findings, compliance outcomes and service recommendations.
• Escalate repair and replacement opportunities through service and sales processes.
• Educate customers on equipment operation and maintenance requirements.
• Build relationships with customers as a trusted technical advisor.
• Promote preventative maintenance programs and support retention initiatives.
• Ensure all service activities are safe and compliant.

Skills

Field service experience

Mechanical aptitude

Customer service

Independent work

CRM software familiarity

Education

Electrical or Electronic qualifications

Restricted Electrical Licence

Testing and Tagging accreditation

Steriliser service training (Melag/MOCOM)

Tools

Salesforce CRM

Job description

In Australia, Henry Schein is the leading supplier of dental solutions. Our Team Schein Members deliver the solutions that health care professionals rely on to improve the performance of their practice so they can improve the lives of patients.

About the Role

We are looking for a Preventative Maintenance Technician to join our service team and deliver preventative maintenance across a broad range of dental equipment such as dental treatment units, plant room compressors, suction units and sterilisers.

This is a customer focused, field based role where you will play a critical part in ensuring equipment reliability, safety, compliance and operational performance for our customers. By providing proactive maintenance services, you will help reduce equipment downtime, extend asset life and support our commitment to being a trusted partner to healthcare practices across Australia.

Key Responsibilities:

As a Preventative Maintenance Technician, you will:

• Deliver scheduled preventative maintenance services on dental equipment.
• Perform inspections, servicing, validation, calibration, testing and compliance activities in accordance with manufacturer specifications, Australian Standards and company quality requirements.
• Identify equipment risks, wear, faults and remedial repair requirements before they become critical issues.
• Accurately document maintenance findings, compliance outcomes and service recommendations.
• Escalate repair and replacement opportunities through established service and sales processes.
• Educate customers on equipment operation, maintenance requirements and best-practice equipment care.
• Build strong relationships with customers and act as a trusted technical advisor.
• Promote the value of preventative maintenance programs and support customer retention initiatives.
• Ensure all service activities are completed safely, professionally and in line with company procedures.

Required Skills and Experience:

• Experience working in a field service or customer facing technical support environment ideally dental, medical, sterilisation, healthcare or related technical equipment
• Strong mechanical, electrical or electronic aptitude.
• Excellent communication and customer service skills.
• Ability to work independently and manage service schedules effectively.
• Computer literate: MS Office and experience working on CRM software platforms (Salesforce desirable)
• A proactive approach to identifying equipment risks and improvement opportunities.
• Commitment to safety, quality and compliance standards.

We can support in obtaining relevant licences.

• Electrical or Electronic qualifications.
• Restricted Electrical Licence.
• Testing and Tagging accreditation.
• Manufacturer steriliser service and validation training (Melag and/or MOCOM).
• Work with a market-leading provider of dental and medical solutions.
• Comprehensive product and technical training provided.
• Opportunity to develop specialist expertise in healthcare equipment servicing.
• Supportive team environment with career development opportunities.
• Be part of a business that helps healthcare professionals deliver excellent patient outcomes every day.
• Fully maintained company vehicle and comprehensive employee benefits such as birthday leave, 13 weeks paid parental leave*, discounts on retail and dental products and services, flu shots, salary packaging options and more.