Service Technician Plumber

Employee Matters; Western Australia; On-site; AUD 55,000 - 76,000; Full time

Benefits offered by this job

Monday to Friday & flexible scheduling

Optional overtime available

Warm sales incentives to earn extra 1%

Company service van + phone

Staff discount platform with retailers

Employee and friends & family discount

Employee Assistance Program

Career development

Refer a friend bonus scheme

Job summary

Culligan Australia is seeking a qualified Service Technician Plumber to join our field team. You will perform installs, service, repairs and maintenance of filtered boiling and chilled water systems, applying troubleshooting and diagnostic skills to deliver reliable water solutions for customers across the region.

Ideal candidates are trades-qualified plumbers with strong fault finding, good communication, and the ability to work independently in the field.

Qualifications

• Qualified Plumber with trades qualifications.
• Strong fault-finding and diagnostic skills.
• Excellent communication and customer service abilities.

Responsibilities

• Troubleshooting using service manuals, computerised diagnostics & general technical experience.
• Conducting diagnostics for repairs and complete assessment for customers.
• Liaising with Customer Care Coordinators to ensure jobs are completed and if required follow up and further appointments arranged.
• Providing exceptional customer service!

Skills

Fault finding

Customer service

Communication

Education

Qualified Plumber

Job description

29th October, 2026

What you can expect to get!

• Monday to Friday & flexible scheduling
• Optional overtime available
• Warm sales incentives to earn extra commission during service visits
• Company service van + phone
• Staff discount platform with retailers such as Woolworths, JB HI-FI & Amazon
• Employee and friends & family discounts on products & services
• Employee Assistance Program
• Career development
• Refer a friend bonus scheme

What you will be doing:

As a Service Technician Plumber for Culligan, you will be performing installs, services, repairs & maintenance of filtered boiling and chilled water systems which requires demonstrated troubleshooting ability and general technical experience.

• Troubleshooting using service manuals, computerised diagnostics & general technical experience.
• Conducting diagnostics for repairs and complete assessment for customers.
• Liaising with Customer Care Coordinators to ensure jobs are completed and if required follow up and further appointments arranged.
• Providing exceptional customer service!

Who you will be work for:

Culligan is a global leader in sustainable water solutions, serving over 100 million people worldwide. In Australia they provide innovative drinking water systems that help businesses and homes reduce plastic waste and improve water quality.

Their mission is simple: deliver cleaner, safer water while protecting the environment.

What we are looking for:

• Qualified Plumber
• Experience as a Field Service Technician or similar technical role (water systems, coffee machines, appliances, refrigeration, etc) - desirable but not essential
• Strong fault finding and diagnostic skills
• Comfortable working independently in the field to achieve efficient issue resolution
• Great communication and customer service skills
• Full Australian drivers licence

Culligan requires employees to be fully vaccinated against Covid-19 to ensure the safety and wellbeing of our people and due the requirements of our valued customers.

A pre-employment medical, including a health, drug and alcohol assessment, is required for this position and is part of our selection process.

For candidates who progress through our screening process, we are obliged to ensure that all candidates have the necessary legal right to work in Australia. We will require you to provide evidence prior to an interview.