Service Technician – Agricultural Equipment

Midwest Fabrication; Parkes; On-site; AUD 70,000 - 100,000; Full time

Job summary

Midwest Fabrication is seeking a motivated Field Service Technician to join our Parkes team. This hands-on, customer-facing role covers NSW and VIC, providing technical support, servicing and repairs to Midwest draper platforms and related equipment in the field.

You will travel regionally to keep customers’ equipment operating when it matters most. We value practical mechanics, hydraulic expertise and a commitment to safety.

Qualifications

• Trade qualification or 3+ years' field experience in mechanical work.
• Strong hydraulic fault diagnosis and maintenance experience.
• Experience with agricultural machinery or mobile equipment.
• Ability to work independently and travel across regional WA/NSW.
• Excellent communication and customer service skills.
• Proactive, reliable and safety-focused.

Responsibilities

• Diagnose mechanical and hydraulic faults on Midwest harvesting equipment.
• Carry out maintenance, breakdown repairs and field servicing at customer sites.
• Inspect, dismantle, repair, fitting and reassembling mechanical and hydraulic components.
• Repair and replace hydraulic hoses, cylinders, pumps and fittings as required.
• Undertaking general mechanical fitting, adjustment and equipment setup.
• Troubleshooting equipment issues and determining repair solutions.
• Installing replacement parts and communicating progress to customers.
• Minimise equipment downtime by working with farmers and dealers.
• Complete service reports and maintain accurate records.
• Maintain company vehicles and tools in good condition.

Job description

Midwest Fabrication | New South Wales | Field Service

Great lifestyle role – travel throughout New South Wales supporting farmers and dealers in the field

Hands-on mechanical and hydraulic work with Australian-designed and manufactured agricultural equipment

Build strong customer relationships while identifying opportunities for parts, service and ongoing equipment support

About Midwest Fabrication

Midwest Fabrication is a 100% Australian family-owned business based in Dalby, Queensland, and has been at the forefront of harvester front development and manufacturing for more than 28 years.

Over the past decade, Midwest has experienced significant growth, supplying the largest harvester fronts in the world to Australian farmers and building a reputation for innovative, reliable and high-quality agricultural equipment.

Our values of Innovation, Solutions and Reliability underpin everything we do. We have proudly supported rural communities and grain growers for decades, and the Midwest name has become synonymous with quality, strength, reliability and customer support.

As we continue to grow our presence and customer support capability in New South Wales, we are seeking a motivated and capable Service Technician to join our team to be based out of our Parkes facility.

About the Role

This is a hands-on, customer-facing field service role providing technical support, servicing and repairs to Midwest draper platforms and associated equipment throughout NSW & Vic.

You will spend much of your time travelling across regional NSW, working directly with farmers and dealers to keep their equipment operating when it matters most.

In addition to technical service and repairs, you will play an important role in building long-term customer relationships, identifying customer requirements and supporting the growth of Midwest's spare parts, servicing and aftermarket business.

The role will suit someone who enjoys being out in the field, solving problems, working independently and developing trusted relationships with customers.

You will receive comprehensive product familiarisation and training with our Dalby-based team to ensure you have a strong understanding of Midwest equipment, systems, parts and service expectations.

Your key responsibilities will include:

• Diagnosing mechanical and hydraulic faults on Midwest harvesting equipment.
• Carrying out scheduled maintenance, breakdown repairs and field servicing at customer and dealer locations.
• Inspecting, dismantling, repairing, fitting and reassembling mechanical and hydraulic components.
• Repairing and replacing hydraulic hoses, fittings, cylinders, pumps, motors and associated components as required.
• Undertaking general mechanical fitting, adjustment and equipment setup.
• Troubleshooting equipment issues and determining practical, efficient repair solutions.
• Installing replacement parts and components to a high standard.
• Working directly with farmers and dealers to minimise equipment downtime, particularly during critical harvest periods.
• Clearly communicating fault diagnosis, repair requirements and progress to customers.
• Identifying opportunities for additional servicing, preventative maintenance, spare parts and equipment support.
• Providing customers with advice on recommended parts, service requirements and preventative maintenance.
• Supporting the growth of Midwest's spare parts and service sales throughout Western Australia.
• Developing strong ongoing relationships with customers and dealers to encourage repeat service and aftermarket business.
• Providing feedback to the Midwest team on customer requirements, parts demand, recurring service issues and market opportunities.
• Coordinating service visits and travel efficiently while liaising with the Dalby office regarding workload, parts and technical support.
• Completing service reports, job documentation and records accurately and promptly.
• Maintaining appropriate vehicle stock of commonly required parts, consumables and service equipment where applicable.
• Maintaining company vehicles, tools, test equipment and electronic devices in a professional condition.
• Following Midwest safety, quality and operational procedures at all times.
• Participating in product training, demonstrations and continuous improvement activities.
• Providing feedback from the field to assist Midwest in continually improving its products and customer service.

About You

We are looking for someone who is mechanically capable, practical, professional and comfortable working independently across regional Western Australia.

• A relevant mechanical trade qualification, such as Fitter & Turner, Mechanical Fitter, Diesel Fitter, Agricultural Mechanic or similar.
• Alternatively, a minimum of three years' demonstrated experience servicing, maintaining or repairing agricultural, industrial or mobile equipment.
• Strong hydraulic experience, including fault diagnosis, hydraulic hoses, fittings, cylinders, motors, pumps and associated systems.
• Sound mechanical fitting, repair and equipment maintenance skills.
• Strong fault-finding, diagnostic and problem-solving ability.
• Experience working with agricultural machinery, harvesting equipment or other mobile plant will be highly regarded.
• Previous experience in parts sales, service sales, aftermarket support or identifying customer service opportunities will also be highly regarded.
• A natural ability to build relationships with customers and identify opportunities to provide additional value through parts, maintenance and servicing.
• The confidence to discuss service requirements, parts needs and repair recommendations directly with customers.
• The ability to work independently and make sound decisions in the field.
• Excellent communication and customer service skills.
• A professional and presentable approach when representing Midwest on customer properties and dealer sites.
• Strong organisational and time-management skills.
• A proactive, adaptable and self-motivated attitude.
• A high level of integrity, honesty and reliability.
• Strong attention to detail and pride in the quality of your work.
• A commitment to safe work practices.
• The flexibility to travel throughout Western Australia and stay away when required.

The Opportunity

This isn't a workshop job.

One week you may be helping a grower diagnose a hydraulic issue during harvest; the next you could be completing pre-season inspections, supporting a dealer, organising replacement parts or helping a customer plan preventative maintenance before their next harvest.

For the right person, this role offers a great combination of independence, travel, technical work, customer relationships and lifestyle, while still fully backed by an experienced team in Dalby.

You will have the opportunity to travel throughout some of the east coast's key agricultural regions, build genuine relationships with farmers and dealers, and become a trusted point of contact for Midwest customers in the state.

Importantly, this role is not just about repairing equipment when something goes wrong. You will help customers get the most from their equipment through preventative maintenance, spare parts, servicing and ongoing technical support, while helping Midwest continue to grow its service and aftermarket presence in NSW.

You'll be joining an established Australian manufacturer that continues to invest in its products, people and customer support.

If you enjoy solving mechanical problems, understand hydraulics, like working directly with farmers and enjoy identifying ways to help customers keep their equipment performing at its best, we'd like to hear from you.

Midwest Fabrication – Harvest more for less with Midwest.

Visit midwest.net.au to learn more about Midwest Fabrication and our products.