SERVICE TECHNICIAN

Ingersoll Rand; Shire Of Murchison; On-site; AUD 65,000 - 85,000; Full time

Job summary

Ingersoll Rand is seeking a skilled technician in Australia to perform mechanical repairs and maintenance on compressed air equipment. The role requires troubleshooting faults and conducting scheduled maintenance to optimize performance.

The ideal candidate will have field service experience, excellent customer service skills, and comply with safety protocols while working in various environments. This position will involve both indoor and outdoor work and may require occasional travel.

Qualifications

• Prior experience in field service and maintenance is essential.
• Strong focus on safety and adherence to protocols.
• Exceptional customer service and teamwork skills.

Responsibilities

• Conduct mechanical repairs and maintenance for air compressors and generators.
• Perform troubleshooting and fault finding using diagnostic equipment.
• Assist customers with technical support and guidance.
• Ensure accurate record-keeping of service activities.
• Adhere to safety regulations while on duty.

Skills

Previous experience in a Maintenance field service environment

Commitment to workplace safety

Excellent customer service ability

Experience with Pneumatic Equipment

Skills in fault finding in Compressed Air Equipment

Be an excellent team player

Ability to work in a busy dynamic environment

Education

Australian Manual Drivers License

Job description

Job Objective

Complete mechanical repair, overhaul and mechanical maintenance of compressed air equipment and associated products in a professional, accurate and timely manner including accurate completion of the associated paperwork. Assist in rental inventory management of the local branch and national rental assets.

Duties and Responsibilities

• Identify problems in air compressors and generators through troubleshooting techniques such as electrical/mechanical fault finding using diagnostic equipment. Perform repairs to rectify issues and ensure equipment functionality.
• Conduct scheduled maintenance tasks to prevent potential breakdowns and ensure optimal performance of mechanical systems in air compressors and generators. This includes inspecting components, cleaning, lubricating, and replacing filter kits, changing oil, cleaning oil and air coolers, and re-greasing motors as needed.
• Provide technical assistance to customers regarding mechanical systems in air compressors and generators. Offer guidance on troubleshooting, maintenance procedures, and usage to optimize equipment performance and lifespan.
• Maintain accurate records of service activities, including diagnoses, repairs, maintenance tasks, and parts used. Complete service reports, work permits, and other documentation in a timely manner to ensure transparency and accountability.
• Adhere to safety protocols and regulations while performing service tasks, complete Job Hazard Analysis (JSA), wear appropriate personal protective equipment (PPE), and maintain a clean and organized work environment.
• Prioritize safety to prevent accidents and ensure the well‑being of oneself and others.
• Isolation of machine – use personal locks and tags.
• Attend various company-sponsored training programs.
• Maintain a clean and safe working environment.
• Contribute to growth and profitability of the company by providing excellent customer service values in line with company values.
• Travel within Australia and internationally as required by the company.
• The role involves working both indoors and outdoors, often in challenging environments such as construction sites, industrial facilities, or remote locations. The technician may encounter exposure to hazards such as electrical shock, loud noises, and moving machinery. Travel to customer sites for service calls and occasional overtime or weekend work may be required.
• All other duties as and when requested that are within your skills and abilities.

Qualifications, Experience, Knowledge, Skills, and Abilities

• Previous experience in a Maintenance field service environment.
• Commitment to workplace safety.
• Australian Manual Drivers License.
• Excellent customer service ability.
• Experience with Pneumatic Equipment.
• Skills in fault finding in Compressed Air Equipment.
• Be an excellent team player.
• Ability to work in a busy dynamic environment.