SERVICE TECHNICIAN

Ingersoll-Rand plc; Mackay Regional; On-site; AUD 70,000 - 90,000; Full time

Job summary

Ingersoll Rand plc is seeking a skilled field service technician to perform complete mechanical repair, overhaul and maintenance of compressed air equipment and generators. You will troubleshoot issues, carry out scheduled maintenance, replace parts, and complete reports with accuracy.

This role involves travel to customer sites across Australia, working indoors and outdoors in demanding environments, with safety first, and occasional overtime.

Qualifications

• Previous experience in a Maintenance field service environment.
• Commitment to workplace safety.
• Australian Manual Drivers Licence.
• Excellent customer service ability.
• Experience with Pneumatic Equipment.
• Skills in fault finding in Compressed Air Equipment.

Responsibilities

• Identify problems in air compressors and generators through troubleshooting and fault finding.
• Perform repairs to rectify issues and ensure equipment functionality.
• Conduct scheduled maintenance tasks to prevent breakdowns and optimise performance.
• Provide technical assistance to customers on maintenance procedures and troubleshooting.
• Maintain accurate service records, including diagnoses, repairs and parts used.
• Adhere to safety protocols, complete JSA and wear PPE.
• Attend training and maintain a clean, safe work environment.
• Travel to customer sites for service calls, with possible overtime or weekend work.
• Support company growth by delivering excellent customer service.

Skills

Troubleshooting Air Systems

Fault finding

Customer service

Team player

Pneumatic equipment

Tools

Diagnostic equipment

Job description

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Complete mechanical repair, overhaul and mechanical maintenance of compressed air equipment and associated products in a professional, accurate and timely manner including accurate completion of the associated paperwork.

Duties and Responsibilities

Identify problems in air compressors and generators through troubleshooting techniques such as electrical/mechanical fault finding using diagnostic equipment. Perform repairs to rectify issues and ensure equipment functionality.

Conduct scheduled maintenance tasks to prevent potential breakdowns and ensure optimal performance of electrical systems in air compressors and generators. This includes inspecting components, cleaning, lubricating, and replacing of filter kit, changing oil, cleaning of oil and air coolers, and re-greasing of motors. parts as needed.

Provide technical assistance to customers regarding mechanical systems in air compressors and generators. Offer guidance on troubleshooting, maintenance procedures, and usage to optimise equipment performance and lifespan.

Maintain accurate records, of service activities, including diagnoses, repairs, maintenance tasks, and parts used. Complete service reports, work permits, and other documentation in a timely manner to ensure transparency and accountability.

Adhere to safety protocols and regulations while performing service tasks, complete Job Hazard Analysis (JSA), wearing of appropriate personal protective equipment (PPE), following safety procedures, and maintaining a clean and organised work environment.

Prioritise safety to prevent accidents and ensure the well‑being of oneself and others.

Isolation of machine – use personal locks and tags

Attend various company sponsored training programmes.

Maintain clean and safe working environment.

Contribute to growth and profitability of the company by providing excellent customer service values in line with company values.

Travel within Australia and Internationally as required by the company.

The role involves working both indoors and outdoors, often in challenging environments such as construction sites, industrial facilities, or remote locations. The technician may encounter exposure to hazards such as electrical shock, loud noises, and moving machinery. Travel to customer sites for service calls and occasional overtime or weekend work may be required.

All other duties as and when requested that are within your skills and abilities

Relationships

Internal

Work closely with colleagues in service, sales, and administration to coordinate service activities, share information, and provide seamless customer support. Effective communication and teamwork are essential for achieving shared goals and delivering exceptional service.

External

Build and maintain positive and professional relationships with clients, serving as the primary point of contact for all service-related inquiries. Understand their unique needs and provide tailored solutions to address their concerns promptly.

Qualifications, Experience, Knowledge, Skills, and Abilities

Previous experience in a Maintenance field service environment.

Commitment to workplace safety

Australian Manual Drivers Licence

Excellent customer service ability

Experience with Pneumatic Equipment

Skills in fault finding in Compressed Air Equipment

Be an excellent team player

Ability to work in a busy dynamic environment

Key Result Areas (linked to performance review)

Initiative

Customer Focus

Problem-Solving

Sense of Urgency

Special Accommodation

If you are a person with a disability and need assistance applying for a job, please submit a request.

Lean on us to help you make life better

We think and act like owners.

We are committed to making our customers successful.

We are bold in our aspirations while moving forward with humility and integrity.

We foster inspired teams.

Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request and a member of our team will contact you.