Service Technician

MCG (Aust) Pty Ltd; Melbourne; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Ongoing training and development

Travel opportunities

Supportive team environment

Varied hands-on work

Job summary

MCG (Aust) Pty Ltd in Melbourne is seeking an experienced Service Technician to join our water and pumping solutions team. The role covers installation, commissioning, maintenance and repair of pump systems across client sites, with a focus on safety and reliability.

You will work closely with customers and internal teams, diagnose faults, prepare detailed service reports and support workshop repairs and stock management. A trade qualification is required, with a willingness to travel.

Qualifications

• Trade qualification in Mechanical or Electrical Engineering, Plumbing, Plant Mechanics or related discipline.
• Proven experience in pump servicing, maintenance or similar mechanical/electrical service environment.
• Experience servicing fire pumps and control systems is highly regarded.
• Strong fault-finding and troubleshooting capabilities.
• Excellent communication and customer service skills.
• Willingness to travel to customer sites as required.

Responsibilities

• Install, commission, maintain and service pump systems and equipment.
• Diagnose mechanical and electrical faults and carry out repairs per manufacturer specs.
• Perform routine maintenance and preventative servicing for reliability.
• Ensure all work complies with safety standards, environmental regs and procedures.
• Liaise with customers to understand service requirements and progress.
• Deliver professional customer service on-site and remotely and prepare reports.

Skills

Fault-finding

Customer service

Communication skills

Time management

Attention to detail

Service reporting

Education

Trade qualification (Mechanical or Electrical)

Job description

About the Company

Our Client is a specialist provider of water and pumping solutions, delivering quality products and services to a diverse range of clients. With a focus on technical expertise, reliability and customer satisfaction, the business is committed to providing effective solutions and ongoing support to its customers.

About the Role

They are seeking an experienced and motivated Service Technician to join their team. This is a hands-on role responsible for the installation, commissioning, maintenance and repair of pump systems and associated equipment across client sites and their facilities. Working closely with customers and internal teams, you will play an important role in ensuring equipment operates safely, efficiently and reliably. The position will suit someone with strong mechanical and/or electrical aptitude, excellent fault-finding abilities and a genuine commitment to delivering outstanding customer service.

Key Responsibilities

• Install, commission, maintain and service a range of pump systems and associated equipment.
• Diagnose mechanical and electrical faults and carry out repairs in accordance with manufacturer specifications.
• Perform routine maintenance and preventative servicing to ensure equipment reliability.
• Ensure all work is completed in accordance with relevant safety standards, environmental regulations and company procedures.
• Liaise directly with customers to understand service requirements, provide technical advice and communicate job progress.
• Deliver professional and responsive customer service both on-site and remotely.
• Complete detailed service reports and maintain accurate records of all work undertaken.
• Assist with workshop repairs, equipment testing and preparation.
• Support inventory management, parts identification and ordering.
• Participate in ongoing training and development to maintain technical competency.
• Identify opportunities for continuous improvement across service processes and operational activities.

Skills and Experience

• A trade qualification in Mechanical or Electrical Engineering, Plumbing, Plant Mechanics or a related discipline, or equivalent industry experience.
• Proven experience in pump servicing, maintenance or a similar mechanical/electrical service environment.
• Experience servicing fire pumps and associated control systems will be highly regarded.
• Strong mechanical and/or electrical fault-finding and troubleshooting capabilities.
• Familiarity with various pump types and systems, including centrifugal, positive displacement and submersible pumps.
• Excellent problem-solving skills and the ability to work independently.
• Strong communication and customer service skills, with the confidence to interact professionally with clients.
• Good time management, organisational skills and attention to detail.
• The ability to prepare accurate and comprehensive service reports.
• A strong commitment to workplace health and safety and compliance requirements.
• A current driver's licence and willingness to travel to customer sites as required.

Benefits

• Opportunity to join a specialist business within the water and pumping industry.
• Varied, hands-on technical work across a diverse range of pump systems and equipment.
• Ongoing training and professional development opportunities.
• Exposure to a broad range of mechanical and electrical equipment and applications.
• Opportunity to work alongside an experienced and supportive team.
• A role offering variety, autonomy and opportunities to further develop your technical expertise.