Service Technician

Morgan Consulting; Melbourne; On-site; AUD 55,000 - 69,000; Full time

Benefits offered by this job

Ongoing technical training

Autonomy and varied field work

Supportive team environment

Travel to client sites

Job summary

Morgan Consulting is seeking an experienced Service Technician to install, commission, maintain and repair pump systems at client sites across Victoria. You will work closely with customers and internal teams to ensure safety, reliability and high service standards.

The role requires strong mechanical and/or electrical aptitude, fault-finding skills, and a commitment to customer service. Travel to client sites and occasional workshop support are involved.

Qualifications

• Trade qualification in mechanical or electrical engineering or equivalent industry experience.
• Proven experience servicing pumps and related equipment.
• Experience with fire pumps and control systems is highly regarded.
• Strong fault-finding and troubleshooting abilities.

Responsibilities

• Install, Commission, Maintain and Service a range of pump systems and equipment.
• Diagnose mechanical and electrical faults and carry out repairs per manufacturer specs.
• Perform routine maintenance to ensure reliability and safety.
• Complete detailed service reports and records of work.

Skills

Trade Qualification

Pump Servicing

Electrical Fault-finding

Mechanical Fault-finding

Customer Service

Report Writing

Education

Trade certificate in Mechanical or Electrical Engineering

Job description

About the Company

Our Client is a specialist provider of water and pumping solutions, delivering quality products and services to a diverse range of clients. With a focus on technical expertise, reliability and customer satisfaction, the business is committed to providing effective solutions and ongoing support to its customers.

About the Role

They are seeking an experienced and motivated Service Technicianto join their team. This is a hands‑on role responsible for the installation, commissioning, maintenance and repair of pump systems and associated equipment across client sites and their facilities.

Working closely with customers and internal teams, you will play an important role in ensuring equipment operates safely, efficiently and reliably. The position will suit someone with strong mechanical and/or electrical aptitude, excellent fault‑finding abilities and a genuine commitment to delivering outstanding customer service.

Key Responsibilities

• Install, commission, maintain and service a range of pump systems and associated equipment.
• Diagnose mechanical and electrical faults and carry out repairs in accordance with manufacturer specifications.
• Perform routine maintenance and preventative servicing to ensure equipment reliability.
• Ensure all work is completed in accordance with relevant safety standards, environmental regulations and company procedures.
• Liaise directly with customers to understand service requirements, provide technical advice and communicate job progress.
• Deliver professional and responsive customer service both on‑site and remotely.
• Complete detailed service reports and maintain accurate records of all work undertaken.
• Assist with workshop repairs, equipment testing and preparation.
• Support inventory management, parts identification and ordering.
• Participate in ongoing training and development to maintain technical competency.
• Identify opportunities for continuous improvement across service processes and operational activities.

Skills and Experience

To be successful in this role, you will ideally demonstrate:

• A trade qualification in Mechanical or Electrical Engineering, Plumbing, Plant Mechanics or a related discipline, or equivalent industry experience.
• Proven experience in pump servicing, maintenance or a similar mechanical/electrical service environment.
• Experience servicing fire pumps and associated control systems will be highly regarded.
• Strong mechanical and/or electrical fault‑finding and troubleshooting capabilities.
• Familiarity with various pump types and systems, including centrifugal, positive displacement and submersible pumps.
• Excellent problem‑solving skills and the ability to work independently.
• Strong communication and customer service skills, with the confidence to interact professionally with clients.
• Good time management, organisational skills and attention to detail.
• The ability to prepare accurate and comprehensive service reports.
• A strong commitment to workplace health and safety and compliance requirements.
• A current driver's licence and willingness to travel to customer sites as required.

Benefits

• Opportunity to join a specialist business within the water and pumping industry.
• Varied, hands‑on technical work across a diverse range of pump systems and equipment.
• Ongoing training and professional development opportunities.
• Exposure to a broad range of mechanical and electrical equipment and applications.
• Opportunity to work alongside an experienced and supportive team.
• A role offering variety, autonomy and opportunities to further develop your technical expertise.