SERVICE TECHNICIAN

Ingersoll Rand; City of Kalgoorlie-Boulder; Sur place; AUD 70 000 - 110 000; Plein temps

Résumé du poste

Ingersoll Rand in Mackay is seeking a Service Technician - Mechanical to repair, overhaul and maintain compressed air equipment. You will troubleshoot electrical and mechanical faults, perform repairs and maintenance, and keep accurate service documentation.

The role involves indoor and outdoor work on construction sites and industrial facilities, occasional overtime, and travel within Australia and internationally, with strict adherence to safety protocols and PPE.

Qualifications

• Previous experience in a maintenance field service environment.
• Commitment to workplace safety.
• Australian Manual Driver’s Licence.
• Excellent customer service ability.
• Experience with pneumatic equipment.
• Skills in fault finding in compressed air equipment.
• Be an excellent team player.
• Ability to work in a busy dynamic environment.

Responsabilités

• Identify problems in air compressors and generators through troubleshooting techniques and diagnostic equipment.
• Perform repairs to rectify issues and ensure equipment functionality.
• Conduct scheduled maintenance tasks to prevent breakdowns and ensure optimal performance of electrical systems in air compressors and generators.
• Provide technical assistance to customers regarding mechanical systems in air compressors and generators.
• Maintain accurate records of service activities and complete documentation promptly.
• Adhere to safety protocols, perform Job Hazard Analysis, wear PPE, and maintain a clean work environment.
• Travel to customer sites within Australia and internationally as required.
• Attend company-sponsored training programmes.

Connaissances

Fault finding

Customer service

Team player

Safety conscious

Adaptability

Description du poste

Job Objective

Complete mechanical repair, overhaul and mechanical maintenance of compressed air equipment and associated products in a professional, accurate and timely manner including accurate completion of the associated paperwork.

Position Title

Service Technician - Mechanical

Department

Service

Location

Mackay

Reports To

Branch/Service Manager

Written By

Operations Director

Date

15 May 2024

Duties And Responsibilities

• Identify problems in air compressors and generators through troubleshooting techniques such as electrical/mechanical fault finding using diagnostic equipment.
• Perform repairs to rectify issues and ensure equipment functionality.
• Conduct scheduled maintenance tasks to prevent potential breakdowns and ensure optimal performance of electrical systems in air compressors and generators. This includes inspecting components, cleaning, lubricating, and replacing filter kits, changing oil, cleaning oil and air coolers, and re‑greasing motors as needed.
• Provide technical assistance to customers regarding mechanical systems in air compressors and generators. Offer guidance on troubleshooting, maintenance procedures, and usage to optimise equipment performance and lifespan.
• Maintain accurate records of service activities, including diagnoses, repairs, maintenance tasks, and parts used. Complete service reports, work permits, and other documentation in a timely manner to ensure transparency and accountability.
• Adhere to safety protocols and regulations while performing service tasks, completing Job Hazard Analysis (JSA), wearing appropriate personal protective equipment (PPE), following safety procedures, and maintaining a clean and organised work environment.
• Prioritise safety to prevent accidents and ensure the well‑being of oneself and others.
• Implement isolation of machine – use personal locks and tags.
• Attend various company‑sponsored training programmes.
• Maintain a clean and safe working environment.
• Contribute to the growth and profitability of the company by providing excellent customer service values in line with company values.
• Travel within Australia and internationally as required by the company.
• The role involves working both indoors and outdoors, often in challenging environments such as construction sites, industrial facilities, or remote locations. The technician may encounter exposure to hazards such as electrical shock, loud noises, and moving machinery. Travel to customer sites for service calls and occasional overtime or weekend work may be required.
• All other duties as and when requested that are within your skills and abilities.

Relationships

Internal

Work closely with colleagues in service, sales, and administration to coordinate service activities, share information, and provide seamless customer support. Effective communication and teamwork are essential for achieving shared goals and delivering exceptional service.

External

Build and maintain positive and professional relationships with clients, serving as the primary point of contact for all service‑related inquiries. Understand their unique needs and provide tailored solutions to address their concerns promptly.

Qualifications, Experience, Knowledge, Skills, And Abilities

• Previous experience in a maintenance field service environment.
• Commitment to workplace safety.
• Australian Manual Driver’s Licence.
• Excellent customer service ability.
• Experience with pneumatic equipment.
• Skills in fault finding in compressed air equipment.
• Be an excellent team player.
• Ability to work in a busy dynamic environment.

Key Result Areas (linked to Performance Review)

• Adaptability
• Initiative
• Customer Focus
• Problem‑Solving
• Sense of Urgency