Service Technician

Otis Elevator Co.; City of Brisbane; On-site; AUD 70,000 - 100,000; Full time

Job summary

Otis Elevator Co. Brisbane is seeking a skilled Lift Service Technician to service and repair lifts and escalators in the local portfolio. The role requires five years in the lift industry, Electrical qualification, strong fault-finding, and adherence to safety standards.

You will work with field engineers and service teams, training apprentices and supporting subcontractors while ensuring high customer satisfaction and compliance with relevant codes and EBAs.

Qualifications

• Electrical license or Cert III in Electrotechnology is required.
• Minimum five (5) years’ experience within the Lift Industry.
• Strong fault-finding and problem‑solving skills are essential.
• Good English language skills, both verbal and written.
• Intermediate knowledge of technology (mobile apps, Word, Excel, Email).
• Committed to safety and quality in all work activities.

Responsibilities

• Performs service repairs and minor upgrades per procedures and manuals.
• Attend lift and escalator breakdowns and perform repairs and control modifications.
• Standby and provide after‑call‑back coverage as needed.
• Identify process improvements to enhance customer satisfaction.
• Support apprentices and subcontractors with electrical and mechanical training.
• Perform upgrades/repairs per relevant codes (AS1735) and EBAs.
• Liaise with customers and submit leads using Otis applications.
• Collaborate with Field Engineers, Service Mechanics, and branch/operations managers.
• Represent Otis’s relationships with customers, suppliers, and the public.

Skills

Electrical license

Cert III Electrotechnology

Driver's license

Experience in lift industry

Fault-finding

English proficiency

Safety-first

Teamwork

Technical aptitude

Electrical knowledge

Mechanical knowledge

Training ability

Job description

Job Title

Lift Service Technician based in Brisbane, Queensland

Location

LOC7060: Level 4, 19 Lang Parade, Milton, QLD 4064

Country

Australia

Contract Details

• Permanent role
• Brisbane portfolio
• Reports to Service Manager

Key Responsibilities

• Performs Service repairs, Maintenance minor upgrade work in accordance with relevant job procedures, technical articles, and operations manuals.
• Attend lift and escalator breakdowns and perform repairs and control modifications on lifts and escalators, including Re-roping, Hoisting, and Rigging.
• Stand by and provide after-call-back coverage as needed.
• Identify process improvement opportunities and help facilitate continuous improvement to meet customer satisfaction.
• Support apprentices and subcontractors with Electrical and Mechanical training
• Perform Upgrades and Repair work in accordance with all relevant Codes, including SAA Lift Code AS1735, and in accordance with the relevant Award and /or Enterprise Bargaining Agreement.
• Liaise with customers and submit leads using Otis-provided applications.
• Works closely with the Field Engineers, other Service Mechanics, and Branch and Operations Managers.
• Represents the Company's relationships with customers, suppliers, and the public.

What You Will Need To Be Successful

• Have an Electrical license or a Cert III in Electrotechnology
• Hold a valid driver's license.
• Minimum five (5) years’ experience within the Lift Industry.
• Extensive Electrical and Mechanical knowledge across large equipment and the ability to perform knowledge transfer on information and skills through training.
• Has the ability to perform knowledge transfer on information and skills through training and demonstrated fault-finding and problem-solving skills.
• Good English language skills, both verbal and written
• Intermediate knowledge and experience using technology including mobile communications, applications, and other computer-based systems (Word, Excel, Email, Internet).
• A committed professional, with safety as priority
• Detailed oriented and is results-driven,
• Curious, adaptable, and able to work well alone or in a team

Company Culture

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.

Become a part of the Otis team and help us #Buildwhatsnext!

Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at [e-mail].

Privacy Policy and Terms: Click on this link to read the Policy and Terms