Service Technician

Aidacare Pty Ltd; Caboolture; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Fully maintained company vehicle

Mobile and laptop provided

Employee discounts on health equipment

Quarterly incentive scheme

Employee Assistance Program

Discounts for retail, insurance, gym,…

Comprehensive training program

Job summary

Aidacare Pty Ltd is seeking a Service Technician to perform maintenance, repairs and testing of healthcare equipment at our Caboolture location. You will service beds, hoists, wheelchairs and other medical equipment, ensuring high-quality repairs and accurate records.

The role requires strong communication, independence with time management, and willingness to travel where needed. The position offers a full-time permanent schedule from Monday to Friday with a company vehicle provided.

Qualifications

• Preference for a Mechanical or Service Technician background or field experience within the healthcare or service-related sector.

Responsibilities

• Troubleshoot and complete repairs and servicing with the highest level of skill and customer service
• Preparing clear, accurate and concise service records
• Maintaining servicing equipment and the company vehicle in a good condition, ensuring inventory is adequate
• Become an expert on our products, staying up-to-date with new features and offerings and using this knowledge to deliver seamless repairs
• Maintain the safety and integrity of all serviced products in accordance with Australian Standards and Company Policy

Skills

Mechanical background

Problem solving

Customer service

Time management

Driver's license

Job description

About The Role

In this key role, you would carry out necessary maintenance, repairs and testing of our healthcare equipment. This equipment would include beds, patient hoists, wheelchairs, motorised scooters and a wide range of medical equipment and health aids.

Role Title: Service Technician

Location: Caboolture, Queensland, Australia

Hours: Monday – Friday, Full Time Permanent

Reporting: Regional Retail Manager

Essential Skills & Qualifications

• Preference for a Mechanical or Service Technician background or field experience within the healthcare or service-related sector.
• Strong problem solving to customer’s needs and provide appropriate solutions
• Ability to deliver a high level of communication and professional customer service
• The ability to work independently with strong time management, punctuality and admin skillset
• Current and valid Driver’s License and willing to travel to meet client requirements

Duties & Responsibilities

• Troubleshoot and complete repairs and servicing with the highest level of skill and customer service
• Preparing clear, accurate and concise service records
• Maintaining servicing equipment and the company vehicle in a good condition, ensuring inventory is adequate
• Become an expert on our products, staying up-to-date with new features and offerings and using this knowledge to deliver seamless repairs
• Maintain the safety and integrity of all serviced products in accordance with Australian Standards and Company Policy

Benefits

• Fully maintained company van, mobile and laptop
• Employee discounts on Aidacare health equipment products and services
• Quarterly incentive scheme
• Employee Assistance Program to support mental wellness
• Benefits package includes discounts for retail, insurance, gym and more
• Comprehensive training program to equip you with the necessary skills and knowledge

About The Company

Aidacare is one of the leading players in the Healthcare Equipment Industry, we pride ourselves on our commitment to excellence, innovation, and customer satisfaction. Aidacare has 1,300 staff and over 90 locations across all states and territories in Australia.