Service Support Manager

NSW Department of Communities and Justice; South Lismore; Hybrid; AUD 103,000 - 114,000; Full time

Benefits offered by this job

Flexible work environment

Health & wellbeing programs

Training and development

Job summary

NSW Department of Communities and Justice seeks a Service Support Manager to lead a team delivering administration support to staff and Community Services clients across multiple NSW locations. You will plan, manage, monitor and report on admin and site management functions of the CSCs, while directly performing some administrative duties.

The role emphasizes ensuring high-quality client-focused service delivery, managing challenges, and fostering integrity and professionalism within a flexible

Qualifications

• Experience in managing a team in a high-pressure environment delivering services to vulnerable clients.
• High level of organisation skills and time management.
• High level ability to work under pressure and meet deadlines.
• A positive attitude with the ability to work independently and collaboratively.
• Developing team capabilities whilst supporting a culture of integrity and professionalism.
• Working through challenges with flexibility and solution focused outcomes.

Responsibilities

• Supervise a team providing administration support to staff and Community Services clients.
• Plan, manage, monitor and report on administrative and site management functions of the Customer Service Centres (CSCs).
• Directly undertake some administrative functions in addition to other duties.
• Ensure client-focused and consistent high-quality service delivery across DCJ CSCs.

Skills

Team management

Organisational skills

Working under pressure

Independent & collaborative

Integrity & professionalism

Flexible & solution-focused

Job description

Locations:

Tweed Heads, Lismore, Ballina, Grafton, Coffs Harbour, Kempsey, Port Macquarie, Armidale, Tamworth, Glen Innes-Inverell, Moree-Narrabri

Grade 5/6

Salary: $102,936 - $113,579 p.a. + superannuation and annual leave loading

Working hours

Flexible work practices including, flexible working hours, 35-hour week and flex leave

The Service Support Manager role

The Service Support Manager supervises and leads a team of staff that provide administration support to staff and Community Services clients. The Service Support Manager will plan, manage, monitor and report on the administrative and site management functions of the Customer Service Centres CSC(s) and directly undertake some administrative functions, in addition to other duties.

You will supervise a team in the provision of efficient, effective frontline, administrative and site management services. A major aspect of your role is to ensure client focused and consistent high quality service delivery across DCJ Customer Service Centres.

What We’re Looking For

• Experience in managing a team in a high-pressure environment delivering services to vulnerable clients.
• High level of organisation skills and time management.
• High level ability to work under pressure and meet deadlines.
• A positive attitude with the ability to work independently and collaboratively.
• Developing team capabilities whilst supporting a culture of integrity and professionalism.
• Working through challenges with flexibility and solution focused outcomes.

Appointment Checks

• National Criminal History Record Check in accordance with the Disability Inclusion Act 2014
• Working with Children Check clearance in accordance with the Child Protection (Working with Children) Act 2012

Download The Role Description

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, we want to talk to you.

What We Offer

• A challenging and rewarding career.
• Flexible, autonomous work environment.
• Competitive pay and conditions.
• Training and development opportunities to build and maintain capabilities.
• Health & Wellbeing and Employee Assistance Programs.

We do work that really matters

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

For more information about the role or what it’s like to work for DCJ, please contact the hiring manager Kate Moar on [e-mail]

For more information visit Applying for DCJ jobs on the DCJ website.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

Other Information

For more information visit Applying for DCJ jobs on the DCJ website.

The Welcome Experience

Thinking about moving to regional NSW? Get free, personalised support with housing, schools, jobs, and settling in. Learn more: www.nsw.gov.au/welcomeexperience

Applications close - 11:59pm, Sunday, 25 October 2026.