Service Station Team Leader

Crokers Fuel and Oils; Mackay Regional; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

80 hours per fortnight

Stable, long-term employment

Lead a small team of four

Hands-on role across customer service

1% employer superannuation

Job summary

Crokers Fuel & Oils Pty Ltd is seeking a reliable Service Station Team Leader to support Mackay operations, coordinate daily tasks and lead a team of four staff. The role focuses on customer service, stock control and a hands-on approach in a retail environment.

The successful candidate will have prior service station or retail leadership experience, strong communication skills, and a commitment to safe, efficient store presentation.

Qualifications

• Experience in retail, service station operations or similar customer-focused environment.
• Proven ability to lead, guide and support staff to meet daily targets.
• Excellent communication and problem-solving skills.

Responsibilities

• Provide day-to-day guidance and support to a team of four staff.
• Coordinate daily duties and share tasks to ensure smooth operations.
• Lead by example and foster a positive, cooperative team culture.
• Assist with staff training, induction and development.
• Escalate issues to Sales/Operations Manager when needed.

Skills

Retail experience

Team leadership

Communication

Stock control

Cash handling

Customer service

Organisational skills

Health & safety

Education

Retail/business qualifications (advantageous)

Tools

POS systems

Inventory software

Administration systems

Job description

Crokers Fuel & Oils Pty Ltd is a leading wholesale supplier of bulk fuel and lubricants across Mackay, Clermont and Proserpine. We are seeking a reliable, organised and hands‑on Service Station Team Leader to support the daily operations of Mackay location and lead a team of four staff members.

This is an excellent opportunity for someone with retail or service station experience who enjoys working as part of a team, providing guidance to others and helping keep daily operations running smoothly. You will play an important role in coordinating daily tasks, supporting staff, assisting customers, maintaining stock levels and ensuring the store is clean, organised and operating to a high standard.

What We Offer

• Full‑time position, Monday to Friday, with Saturday mornings as required.
• 80 hours per fortnight.
• Stable, long‑term employment with a well‑established local company.
• Opportunity to lead and support a small team of four staff members.
• A varied, hands‑on role across customer service, retail operations and administration.
• Supportive working environment with guidance from the Sales Manager and Operations Manager.
• Additional 1% employer superannuation contribution

What You Will Bring to the Role

• Previous experience in retail, service station operations or a similar customer‑focused environment.
• Experience in a team leader, supervisory or senior team member role.
• Good communication skills and the ability to guide, encourage and support other staff.
• A positive attitude and willingness to lead by example.
• Experience with stock control, ordering, receiving and inventory management.
• Confidence using point‑of‑sale systems, computers and general administration systems.
• Strong customer service and problem‑solving skills.
• Good organisational skills and the ability to coordinate daily tasks and competing priorities.
• A reliable, practical and hands‑on approach.
• A commitment to workplace health and safety and maintaining a professional store environment.
• Previous experience in fuel retail, service station or convenience retail operations will be highly regarded.
• Relevant qualifications in retail, business or a related field will be advantageous but are not essential.

Forklift Licence required or willingness to obtain.

Your Key Responsibilities

• Providing day‑to‑day guidance and support to a team of four staff members.
• Helping coordinate daily duties and ensuring tasks are shared and completed effectively.
• Leading by example and encouraging a positive, cooperative team environment.
• Assisting with staff training, induction and development.
• Supporting team members with day‑to‑day challenges and escalating matters to the Sales Manager or Operations Manager when required.

Daily Store Operations

• Helping coordinate the daily activities of the service station to ensure everything runs smoothly.
• Supporting staff with customer service, sales, account enquiries and general store duties.
• Assisting with staff absences and providing hands‑on support when needed.
• Helping maintain a clean, organised and well‑presented store.

Stock & Retail Support

• Coordinating stock orders, supplier deliveries and replenishment.
• Assisting with stocktakes, stock rotation and maintaining accurate inventory records.
• Monitoring stock levels and identifying ordering requirements.
• Supporting retail pricing, product displays and promotional activities.
• Assisting with cash handling, daily fuel reconciliations and operational records.
• Completing relevant stock and administration processes using internal systems.

Safety & Presentation

• Encouraging safe work practices and ensuring company procedures are followed.
• Helping maintain high standards of cleanliness, forecourt presentation and workplace safety.
• Identifying and reporting maintenance, safety or operational issues.

The position reports directly to the Sales Manager and Operations Manager, working collaboratively with both to support the service station team and ensure daily operations run smoothly.

Application Requirements – Cover Letter

• Your experience in retail, service station operations or a similar environment.
• Your experience supporting, guiding or coordinating other staff members.
• How you approach teamwork and help keep daily operations running smoothly.
• Your experience with stock control, ordering and customer service.
• An example of how you have demonstrated initiative or helped resolve a workplace issue.

Join Us

If you are a reliable, organised and hands‑on person who enjoys working with people, supporting a team and taking pride in a job well done, we would like to hear from you.

This is an excellent opportunity for someone with retail or service station experience who is ready to step into a team leadership role, or for an experienced team member looking for a position with greater responsibility in a supportive and established local business.