Service Specialist

Aon plc; Sydney; Hybrid; AUD 65,000 - 80,000; Full time

Job summary

Aon plc in Sydney is seeking a proactive Service Specialist to support a team of Account Brokers with client insurance needs. The role blends administration, client servicing and collaboration across the broker team.

You will manage quotes, endorsements, certificates, renewals and invoices, coordinate meetings, and contribute to tender processes and client renewals. A strong customer-service mindset and attention to detail are essential in this hybrid, flexible working environment.

Qualifications

• Experience in insurance administration or client servicing is preferred.
• Strong organizational and multitasking abilities.
• Excellent communication skills (verbal and written).

Responsibilities

• Provide administration support to our Account Brokers regarding client insurance/risk needs.
• Engaging in communication with clients through phone calls, emails, and face-to-face meetings to support their insurance requirements.
• Participate in insurance policy pre-renewal, renewal and post-renewal activities including drafting quotations, endorsements, certificates of currency, cancellations, creating renewal reports
• Prepare, lodge, and invoice insurance policies in an accurate and timely manner
• Attend client meetings and work on tender processes, client renewals, claims and other insurance broking duties
• Manage key stakeholder relationships with Senior Brokers, Underwriters, Client Executives and Client Managers
• Enhance the client experience through outstanding customer service

Skills

Attention to detail

Verbal and written communication

Team collaboration

Time management

Independence and initiative

Curiosity and motivation

Tools

Microsoft Office 365

Email systems

Teams

Google Drive

Job description

Insurance Administration Support - (Service Specialist)

We are seeking a proactive and customer-focused Service Specialist to join our National client support team.

In this role you will be providing support to a team of Client Executives and Client Managers with varied portfolios.

This is a hybrid role with the flexibility to work from home and from our Aon office.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

Your day will be busy with a focus on client servicing which will be the key to your success!

Responsibilities:

• Provide administration support to our Account Brokers regarding client insurance/risk needs
• Engaging in communication with clients through phone calls, emails, and face-to-face meetings to support their insurance requirements.
• Participate in insurance policy pre-renewal, renewal and post-renewal activities including drafting quotations, endorsements, certificates of currency, cancellations, creating renewal reports
• Prepare, lodge, and invoice insurance policies in an accurate and timely manner
• Attend client meetings and work on tender processes, client renewals, claims and other insurance broking duties
• Manage key stakeholder relationships with Senior Brokers, Underwriters, Client Executives and Client Managers
• Enhance the client experience through outstanding customer service

How this opportunity is different

As an Aon colleague, you will never be limited by your job title. Instead, you will learn and grow alongside some of the most talented people in the business, who genuinely want you to be the best version of yourself.

We honestly believe that our culture is different, with authentic and inquisitive individuals who each bring something unique to our team.

Be you, be unique with us.

Skills and experience that will lead to success

To be successful in this role, you will be passionate about a career in insurance and have strong administration and customer service skills.

Our ideal candidate will relate to the following:

• Excellent attention to detail
• Strong verbal and written communication, and problem-solving skills
• Ability to work in a close team environment
• Ability to work within tight timeframes
• Familiarity with Microsoft Office 365, Email systems, Teams and Google Drive
• Ability to work independently and proactively without supervision
• being curious, highly motivated and engaged

This is an excellent development opportunity for a polished and credible professional to enhance their corporate skills and build on capabilities in a diverse and challenging role.

Ongoing support and mentoring will be provided to ensure your success and a pathway for career progression.

How we support our colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two Global Wellbeing Days each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work and we are all for it. We call this Smart Working!

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on [e-mail]