Service Specialist

Aon Risk Services Australia Limited; Brisbane; Hybrid; AUD 60,000 - 80,000; Full time

Job summary

Aon Risk Services Australia Limited is seeking a Broker Support – Insurance professional to assist Account Brokers with client insurance needs. You will communicate with clients by phone, email, and in person to ensure accurate policy handling and timely renewals.

You will prepare quotations, endorsements, certificates of currency, and invoices while coordinating with senior colleagues and underwriters to deliver high-quality service.

Qualifications

• General insurance knowledge and client service orientation.
• Strong administration and organisational skills.
• Excellent verbal and written communication.

Responsibilities

• Provide administration support to Account Brokers regarding client insurance/risk needs.
• Engage with clients via phone, email, and in-person meetings to support insurance requirements.
• Prepare, lodge, and invoice insurance policies accurately and on time.
• Attend client meetings and assist with renewals, tenders, and claims as needed.
• Maintain relationships with Senior Brokers, Underwriters, Client Executives and Managers.

Skills

General insurance experience

Client service

Administration

Communication skills

Attention to detail

Independent working

Problem-solving

Microsoft Office 365

Teams

Google Drive

Tools

Microsoft Office 365

Google Drive

Microsoft Teams

Job description

Posting Description

Broker Support – Insurance (Service Specialist)

About Us:

At Aon, we are a leading provider of innovative solutions for clients. Our team is committed to delivering exceptional services, enabling businesses to thrive in a dynamic international environment. As a market leader, we foster a culture of collaboration, diversity, and professional growth.

Broker Support – Insurance

Aon is looking for candidates with general insurance experience or who have a passion for client service and an interest in developing their insurance career.

In this role you will be providing support to a team of Client Executives and Client Managers with varied portfolios. This role forms part of the local client service team that supports Specialties (FSG) clients.

The ideal candidate will be passionate about developing their insurance career and committed to delivering excellence in client service. We value individuals who are proactive, customer-focused, and eager to contribute to a high-performing team supporting both internal and external stakeholders.

This is a hybrid role with the flexibility to work from home and from our Aon office.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organisation, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

Your day will be busy with a focus on client servicing which will be the key to your success!

Responsibilities:

• Provide administration support to our Account Brokers regarding client insurance/risk needs
• Engaging in communication with clients through phone calls, emails, and face-to-face meetings to support their insurance requirements.
• Participate in insurance policy pre-renewal, renewal and post-renewal activities including drafting quotations, endorsements, certificates of currency, cancellations, creating renewal reports
• Prepare, lodge, and invoice insurance policies in an accurate and timely manner
• Attend client meetings and work on tender processes, client renewals, claims and other insurance broking duties
• Manage key stakeholder relationships with Senior Brokers, Underwriters, Client Executives and Client Managers
• Enhance the client experience through outstanding customer service

How this opportunity is different

As an Aon colleague, you will never be limited by your job title. Instead, you will learn and grow alongside some of the most talented people in the business, who genuinely want you to be the best version of yourself.

We honestly believe that our culture is different, with authentic and inquisitive individuals who each bring something unique to our team.

Be you, be unique with us.

Skills and experience that will lead to success

To be successful in this role, you will be passionate about a career in insurance and have strong administration and customer service skills.

Our ideal candidate will relate to the following:

• Excellent attention to detail
• Strong verbal and written communication, and problem-solving skills
• Ability to work in a close team environment
• Ability to work within tight timeframes
• Familiarity with Microsoft Office 365, Email systems, Teams and Google Drive
• Ability to work independently and proactively without supervision
• being curious, highly motivated and engaged

This is an excellent development opportunity for a polished and credible professional to enhance their corporate skills and build on capabilities in a diverse and challenging role.

Ongoing support and mentoring will be provided to ensure your success and a pathway for career progression.

How we support our colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work and we are all for it. We call this Smart Working!

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.